Amy N. Gottschalk

Work History

Volunteer/Addictions Rehab Assistant

Hope House Recovery Center

03.2013 - 05.2014

Developed and implemented group activities to help build self-awareness and esteem and cohesion among the patient community
Served as liaison between patients and their counselors/all staff
Counciled patients and their family in effort to mend broken painful relationships
Developed implemented and evaluated effectiveness of various leisure activities that are age-appropriate and engaging to a sect or age group
Facilitated in-take and exit assessments for patients to determine program effectiveness and success rate ie; sustainEd sobriety after leaving the program and entering the real world
Utilized my empathetic abilities, telling my story, for example, to gain trust and connection
Displayed caring compassionate understanding of their traumas and struggles
Participated in professional staff meetings each month
Communicated and upheld standards of inclusion and understanding the value of diversity in client base and workplace
Trained and assigned new volunteers with specific group(s) and projects daily
Worked directly with CEO to achieve an improved dynamic of higher workplace productivity and it's correlation with increased effective incentive programs for high producers.

Senior HR Administrator

Herbert A. Thaler, Esquire

09.2007 - 04.2010

Spearheaded and implemented the full spectrum of HR operations from ground level, up
Lead a company struggling with low productivity, high turnover, lack of workplace design and infrastructure, lack of communication between management and employees and no incentive plan
Developed standard HR policies and procedures, recruited employees; created group benefits and developed orientation, training and incentive programs; administered HR budget and handled all HR generalist workplace issues
Developed,integrated and evaluated successful marketing strategies resulting in drastically increased number of satsified clientele through
Incorporated and implemented workplace conflict reduction and problem-solving strategies resulting in decreased workplace stress and hostilities and increased self-sufficient, independent problem-solving amongst staff
Key Results: Managed and led staff of 25+ employees to optimum performance at law firm boasting over 350 clientele resulting in a 30% increase in annual revenue
Created, implemented and executed performance management and improvement systems by charting monthly/annual staff productivity vs
Firm revenue
Installed a “0 Tolerance” policy for conflict in the workplace and resolved disputes through mediation or penalized workers who repeatedly disregarded the policy
Charted attendance records and developed leave policies and regulations
Negotiated and secured prospective clientele
Managed all accounts payable and receivable duties
Facilitated payroll, benefits and workman's comp policies
Incorporated incentive programs resulting in 98% employee retainment
Headed monthly performance vs
Revenue review meetings
Developed new process for employee evaluation which resulted in marked performance improvements
Initiated two key partnerships which resulted in 54% revenue growth.

Trainer & Consultant

Diversity Training Group

08.1995 - 09.1998

Met with major company CEOs and HR Administrators to present proposals for training and development service contracts
Landed 98% of prospective client meetings
Presented them with a hypothetical scenario of how we conduct our audits, training and follow up analysis and recommendations by explaining how past clients were handled highlighting their thorough satisfaction when complying with results focused actions and protocols we suggested
Conducted base-line audits involving admimistratuve interviews and extensive staff questionnaires to evaluate, gather feedback and cater training to the company's specific workplace issues environment, and needs
Devised specified training protocol with materials fitting for the company's based on its specific dynamics and problems
Conducted training and development courses and workshops to educate and inform staff about Diversity in the workplace which spans topics such as sexual harassment, violence in the workplace
Conducted follow-up analysis of staff to determine if training was effective both immediately after training and 1-3 months prior to ensure longevity of impact
Wrote and had published several articles focusing on pertinent topics surrounding diversity in the workplace in popular HR newspapers and magazines
Conducted extensive research on Human Resources agendas problems and the most current trends being followed to ensure DTGs standard of training remain current and cutting-edge
Represented DTG at annual SHRM National Conferences manned booth and spoke to audiences regarding the future of diversity and other workplace issues facing major businesses nationwide.

Summary

Overview

Work History

Volunteer/Addictions Rehab Assistant

Senior HR Administrator

Trainer & Consultant

Education

Master of Science - Human Resources Development & Social Change

Bachelor of Arts - Communications/Sociology

Skills

Accomplishments

Timeline

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