Amy O'Connell
Bella Vista,AR
Summary
Detail-oriented Office Manager experienced in administrative roles across diverse sectors, including construction and retail. Achieved operational efficiency and enhanced marketing strategies through effective payroll management and process streamlining. Focused on leveraging expertise in data entry, customer service, and sales to support business development initiatives and drive company growth.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Cleaning Business Owner / Founder & Owner
Self-employeed
Bella Vista, AR
08.2004 - Current
- Directed daily operations to maintain efficient functioning of the organization.
- Supervised cleaning staff across building areas and assigned daily work
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Inspected rooms, halls, and restrooms for cleaning quality and safety
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
- Answered client calls and resolved service questions with clear, professional support.
- Responded to client requests and resolved cleaning concerns promptly
- Responded to guest requests with courteous, professional communication.
Office Administrative Assistant
TDR Contactors
Broken Arrow, OK
01.2020 - 12.2020
- Entered employee work hours into payroll system for timely payment processing. managed all incoming emails with jobs for the company to bid on for jobs, read and examined store/project/ECT blueprints to see if it met the requirements for us to bid on, and selected the ones we could bid on and then submitted them for bidding to our Project Managers.
- Managed office calendars, calls, and correspondence for contractor administration team.
- Prepared invoices, purchase orders, and billing records for construction projects.
- Organized project files, contracts, and permits for contractor office operations.
Office Manager
MDF Custom Solutions
Bella Vista, AR
06.2017 - 12.2019
- Managed accounts payable and accounts receivable, payroll, and communications with customers, clients, contractors, and employees.
- Managed daily office operations for MDF Custom Solutions.
- Coordinated client scheduling and internal calendars.
- Processed invoices, purchase orders, and payment records.
Sales Associate
Pure Romance
Bella Vista, AR
03.2013 - 01.2017
- Launched a direct sales business specializing in at-home parties and selling personal care products. Managed inventory and developed a customer base, achieving significant growth.
- Educated customers on Pure Romance products and benefits.
- Hosted intimate product parties for private client groups.
- Guided purchases through personalized relationship-based selling.
Stay at Home Mom
Stay At Home Mom/Wife
Bella Vista, AR
02.2011 - 03.2013
- Welcomed first child in November 2011
- Established safe, nurturing environment prioritizing baby’s well-being
- Designed and facilitated age-appropriate activities fostering physical, social, and cognitive growth
- Administered first aid and promptly addressed injuries or illnesses during childcare hours
Education
Associate's degree - Business Management
NorthWest Arkansas Community College
Rogers, ARSkills
- Key Performance Indicators
- Data filtering
- Employee relations
- Hotel experience
- Sales technology adoption
- Home & community care
- Computer hardware
- Phone client interaction
- Client retention
- Cash handling
- E-commerce
- Relationship management
- Sales support
- Analytics
- Recruiting
- Upselling
- Technical sales
- Payroll
- Grocery store
- Analysis skills
- Quality Inspection
- POS
- Administrative Experience
- Communication skills
- Marketing
- Clerical experience
- Office Management
- Continuous improvement
- Databases
- Client services
- Deal closing
- Sales
- Serving
- Medical administrative support
- Customer support
- B2B sales
- Google Workspace
- Hospitality
- Residential cleaning
- Retail sales
- Computer skills
- Microsoft Office
- Team management
- Salesforce
- IT
- Sales pipeline management
- Office experience
- Consulting business development
- Underwriting
- Calendar management
- General ledger accounting
- HRIS
- Public speaking
- Client relationship development
- Guest services
- Data analysis skills
- Supervising experience
- Keyword research
- Social media marketing
- Closing sales
- Typing speed
- Database systems
- Attention to detail
- Project management
- Janitorial experience
- Organizational skills
- Accounts Payable
- Resort
- Personal assistant experience
- Computer literacy
- Project coordination
- Math
- English
- Cash register
- Customer relationship management
- Windows
- Microsoft Access
- Bookkeeping
- Outside sales
- Time management
- Fair Housing regulations
- Construction
- HVAC
- Market research
- Property management
- Computer operation
- Event Planning
- Management
- Business development
- Oracle
- Budgeting
- QuickBooks
- Written communication
- Project management software
- Microsoft Word
- Negotiation
- Financial acumen
- Slack
- First aid
- Human Resources
- Client communication
- Prospecting
- Basic data entry
- Google Sheets
- Data sorting
- Microsoft Outlook
- Office management
- Yardi
- Microsoft Excel
- Accounts receivable
- Interviewing
- Sales objection handling
- Accounting
- Microsoft Powerpoint
- Copy editing
- High-end sales
- Magento
- Food handling
- Big data
- Accounts payable
- Succession planning
- Customer service
- Accounting software
- Account management
- 10 key typing
- Front desk
- Medical terminology
- Administrative experience
- Excel data entry
- Social work
- Filing
- Human resources
- Social media management
- Sales management
- Data verification
- Conflict management
- Inquiry handling
- Driving
- Basic math
- Inside sales
- Cleaning
- Flooring installation
- Phone communication
- Pipelining (sales skills)
- Customer acquisition
- Supply chain
- Physiology knowledge
- Care plans
- Facility cleaning
- Quality inspection
- Safety compliance
- Inventory control
- Client relations
- Clear communication
- Strong work ethic
- Professionalism
- Chemical-handling safety
- Reliability and punctuality
- Residential cleaning experience
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- Driver's License June 2023 to March 2031
- CPR Certification November 2023 to November 2026
- Food Handler Certification
- Property & Casualty License
- Certified Payroll Professional
- Fundamental Payroll Certification
- Professional In Human Resources
Languages
Bilingual, Spanish
Timeline
Office Administrative Assistant
TDR Contactors
01.2020 - 12.2020
Office Manager
MDF Custom Solutions
06.2017 - 12.2019
Sales Associate
Pure Romance
03.2013 - 01.2017
Stay at Home Mom
Stay At Home Mom/Wife
02.2011 - 03.2013
Cleaning Business Owner / Founder & Owner
Self-employeed
08.2004 - Current
Associate's degree - Business Management
NorthWest Arkansas Community College