Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Olson Norton

Administrative Professional
St. Paul Minneapolis ,MN

Summary

Reliable business professional with over 15+ years experience in many fields. A focus on business office administration, alongside medical clerical. With an outstanding background in client relations and customer service. An individual who excels when working alone, also shines in a community. A productive team member known for exceptional task completion, superior time management, in addition to effective communication. Excellent in productivity, adaptability, navigation. Great problem solving, with a business technique that ensures smooth operations and client customer satisfaction.

Overview

22
22
years of professional experience
2006
2006
years of post-secondary education

Work History

Courier Contractor - Uber Eats

Uber Technologies Inc.
San Francisco
10.2019 - Current
  • Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
  • Received delivery instructions from dispatchers or supervisors via telephone or two-way radio.
  • Determined most efficient routes to deliver goods utilizing maps, global positioning systems, or other navigational aids.
  • Provided excellent customer service by answering questions regarding deliveries or pickups.
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
  • Followed all safety regulations and traffic laws during delivery operations.
  • Interacted professionally with customers, collecting signatures and handling cash or electronic payments when necessary.
  • Maintained accurate records of deliveries and customer authorizations and communicated delays or issues.
  • Delivered packages promptly to customers by adhering to specified routes and time schedules.
  • Adhered to company policies and procedures, including confidentiality and data protection standards.

Customer Call Center Representative

Adecco Employment Services
South St. Paul
10.2016 - 04.2018
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Assisted customers with product information, pricing details, order status, billing issues, and other related matters.
  • Ensured compliance with applicable federal regulations pertaining to consumer protection laws.
  • Performed outbound calls to follow up on customer orders or survey customers regarding their satisfaction levels.
  • Collaborated with other departments within the organization to resolve complex customer issues.
  • Processed returns and exchanges according to established procedures.
  • Identified opportunities to upsell products or services based on customer needs.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Assistant Store Manager

Martinizing Dry Cleaners
West
06.2003 - 08.2016
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Trained new employees on store policies, procedures and customer service standards.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Community Education CTEU - Phlebotomy

Dakota County Technical College
Rosemount, MN
06.2017 - 08.2017

Medical/Office Administration Certificate - Medical Administration

Goodwill Easter Seals - Sons of Norway
Minneapolis , MN
01.2016 - 04.2017

NA(R) MN - Nurse Assistant Training

American Red Cross
St. Paul, MN
08.2005 - 08.2007

Minnesota Technology Business High School
St. Paul, MN

PSEO Medical Assistant - Medical Laboratory Science

Northwest Florida State College
Niceville, FL
08.1998 - 04.1999

Skills

  • Safety compliance
  • Data entry
  • Call management
  • Business processes and procedures
  • Appointment scheduling
  • Lifting techniques
  • Insurance verification
  • Patient registration
  • Billing and coding
  • EMR / EHR
  • Medical terminology
  • Medical billing and coding
  • Point-of-sale system
  • HIPAA compliance
  • Insurance verifications
  • Product and service sales
  • Physical stamina
  • Operations management
  • Microsoft Office
  • Budgeting and finance
  • Retail operations
  • Payment collection
  • Package delivery and Pick-up
  • Defensive driving

Timeline

Courier Contractor - Uber Eats

Uber Technologies Inc.
10.2019 - Current

Community Education CTEU - Phlebotomy

Dakota County Technical College
06.2017 - 08.2017

Customer Call Center Representative

Adecco Employment Services
10.2016 - 04.2018

Medical/Office Administration Certificate - Medical Administration

Goodwill Easter Seals - Sons of Norway
01.2016 - 04.2017

NA(R) MN - Nurse Assistant Training

American Red Cross
08.2005 - 08.2007

Assistant Store Manager

Martinizing Dry Cleaners
06.2003 - 08.2016

PSEO Medical Assistant - Medical Laboratory Science

Northwest Florida State College
08.1998 - 04.1999

Minnesota Technology Business High School

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Amy Olson Norton Administrative Professional