AmyRae Hayes
Chaumont,NY
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Competent customer service sales driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
4
4
years of professional experience
Work History
Shorty’s Place
Michael John Cavallario
Watertown, NY
06.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
West View Lodge
William Saiff
Henderson Harbor , NY
05.2018 - 02.2020
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Great American Grill
Hilton Garden Inn Hotel
Watertown, NY
04.2012 - 08.2013
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized and safe environment for employees and patrons.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Recruited and hired top performers to add talent and value to department.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Education
Business Technology - General Office Services
Waverly High School
Waverly, OHSkills
- Flexible and Adaptable
- Conflict Resolution
- Customer Service
- Self-Motivated
- Self-motivated professional
- Active Listening
- Good listening skills
- Decision Making
- Responsible
- Teambuilding
Timeline
Shorty’s Place
Michael John Cavallario
06.2021 - Current
West View Lodge
William Saiff
05.2018 - 02.2020
Great American Grill
Hilton Garden Inn Hotel
04.2012 - 08.2013
Business Technology - General Office Services
Waverly High School
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