Amy Ruth Hopkins

Work History

Realtor

Coldwell Banker Access Realty

03.2022 - Current

Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Wrote contracts to outline sales and purchases of properties.
Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Advised and informed prospective clients on current market activities and conditions.
Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
Compared recently sold area properties to determine competitive market prices.
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Advertised client properties through websites, social media, and real estate guides.
Advised clients on market conditions and property value for informed decision-making.
Presented purchase offers to sellers for consideration.
Developed and maintained relationships with clients through networking, postcards, and cold calling.
Wrote listings detailing and professionally highlighting property features to increase sales chances.
Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Developed and presented proposals to clients to raise awareness of potential real estate investments.

Realtor

Multiple Companies

01.2005 - Current

I have over 18 years experience in customer service and customer consultation in the real estate industry.
I have been licensed in Georgia, South Carolina and North Carolina.
I have been an independent contractor for Sothebys Real Estate, Keller Williams, Berkshire Hathaway, Sherman and Hemstreet, Top Producers Real Estate, Turner Real Estate, and Coldwell Banker Real Estate.

Port Driver

Randstad

11.2023 - 01.2024

Followed all relevant traffic laws and safety regulations.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Coordinated efficient routes to avoid delays and optimize schedules.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Drove safely in various weather and road conditions to avoid accidents.
Minimized liability by consistently following road rules when driving.

Golden Isles Visitors Guide Delivery Driver

Ocean Media

11.2023 - 12.2023

Built personal relationships with guests to promote positive experiences.
Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Demonstrated superior professionalism while interacting with customers and vendors.
Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
Temporary fill in position

Dasher

DoorDash

02.2022 - Current

Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Verified orders prior to completing deliveries to avoid customer complaints.
Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Served customers promptly by smoothly collecting and delivering high volume of orders.
Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Developed and maintained professional relations between customer, store personnel, and company.
Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Followed traffic laws during delivery for safety of pedestrians and other vehicles.
Immediately addressed problems with customers to promote speedy resolution.

Flight Attendant

American Trans Air (ATA)

03.1997 - 08.1999

Ensured safety and comfort of customers onboard aircraft.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Resolved passenger conflicts and medical emergencies during flights.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Answered passenger questions and provided solutions to issues arising during flights.
Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Used excellent customer service skills in addressing passengers' needs.
Responded to passenger emergencies to provide first aid.
Completed pre-flight safety checks to reinforce passenger safety.
Monitored cabin during flights and responded to passenger inquiries or issues.
Collaborated with flight crew to maximize smooth and safe flights.
Assisted passengers in boarding and deplaning aircraft.
Welcomed passengers aboard and provided overview of safety procedures.

Front Desk Ticket Agent

Air South

07.1995 - 12.1996

Reviewed tickets, identification and passports to verify traveler identity.
Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Sold, printed and issued tickets to guests.
Checked baggage at gate and loaded onto ramp.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Summary

Overview

Work History

Realtor

Realtor

Port Driver

Golden Isles Visitors Guide Delivery Driver

Dasher

Flight Attendant

Front Desk Ticket Agent

Education

BBA - General Studies, Emphasis in Culture And Society

No Degree - Transfer Student

Skills

Timeline

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