Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Amy Situ

Daly City,CA

Summary

Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Energetic Barista successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

6
6
years of professional experience

Work History

Barista/Shift Leader

Spruce Cafe
South San Francisco, CA
01.2017 - 10.2020
  • Collaborated with management to develop plans for improving productivity and reducing costs.
  • Prepared operations data to produce comprehensive reports to management.
  • Trained new hires on job duties, safety protocols, and company policies and procedures.
  • Served as a liaison between shift staff and upper-level management; communicated any changes in policy or procedure quickly.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Analyzed data from previous shifts to identify trends in production issues or errors.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Maintained calm demeanor during high-volume periods and special events.

Administrative Assistant

ContactMyAdmin
01.2016 - 12.2016
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Processed invoices for payment using accounting software applications.
  • Composed correspondence, reports and meeting notes.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Managed database systems containing customer contact information.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.

Sales Associate

Abercrombie and Fitch Corporate
05.2014 - 01.2016
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Worked with fellow sales team members to achieve group targets.
  • Answered store and merchandise questions and led customers to wanted items.

Education

Bachelor of Arts - Studio Arts

San Francisco State University
San Francisco, CA

Skills

  • Process Improvement
  • Line Management
  • Quality Assurance Controls
  • Goal-Oriented

Languages

English
Professional
Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional

References

References available upon request.

Timeline

Barista/Shift Leader

Spruce Cafe
01.2017 - 10.2020

Administrative Assistant

ContactMyAdmin
01.2016 - 12.2016

Sales Associate

Abercrombie and Fitch Corporate
05.2014 - 01.2016

Bachelor of Arts - Studio Arts

San Francisco State University
Amy Situ