Associate Director with a strong focus on customer service and operational efficiency. Track record of being an essential part of the Benefits team and the Wesleyan community. Demonstrated ability to take projects from conception to completion by effectively setting clear goals and responsibility, providing detailed timelines with clear deliverable dates holding regular meetings and soliciting feedback from key campus partners while utilizing tools to expedite and organize the project. Extensive experience managing university benefit plans and compliance.
Manage the administration of the University's benefit plans including health and welfare, workers' compensation, dependent tuition scholarships, and workplace accommodations through Wesleyan's ADA Program.
Maintain strong partnerships with ITS and vendors to consistently achieve timely and precise data integrity in Peoplesoft, Workday, and various vendor systems. Continuous audits of large data sets. Key player on the Workday Benefits implementation team. Collaborated with ITS department to create an automated ADA Application & Tracking system.
Demonstrate exceptional problem-solving skills by utilizing analytical thinking, industry knowledge, and strong customer service abilities to promptly address concerns and implement successful resolutions leading to an enhanced and strong relationship with University employees. Serve as an employee advocate ensuring consistency and responsiveness.
Act as primary liaison with Workers' Compensation broker, third-party administrator, attorneys, employees, supervisors, and medical providers. Co-lead the Wesleyan Safety Committee. Established a strong and successful Incident Investigation framework for employees injured in a workplace incident.
Continuous review and documentation of programs and processes to ensure continued compliance, incorporate findings from data analytics while analyzing industry best practices, and develop the foundation for future state analysis to enhance program effectiveness.
Work to increase overall team efficiency through the implementation of new collaboration tools and streamlined project management processes.
Successfully manage budgets, continuously auditing and working to forecast for the next fiscal year. Work to implement data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
Responsible for the overall design, implementation, communication, and administration of the organization's health and welfare benefits programs. Served as company advocate for employees regarding health and welfare issues, as well as various employee issues for 2,500 benefit-eligible employees. Managed general Human Resource administration including onboarding, training, orientations, and employee relations matters.
Lead for department HRIS needs. Department lead for January 2009 conversion of an 1,000 employee acquisition.
Responsible for the overall development and management of fundraising and public relations efforts for the organization. Provided direction and supervision to development and administrative staff as well as volunteers. Convened Finance & Development Committee.
Supported Senior Project Manager and team by coordinating and assisting with various pieces of the project setup including bid packages, contract development, review, and execution. Coordinated and tracked submittals, and change orders.
Planned and directed all aspects of the organization's policies, objectives, and initiatives. Ensured the organization adhered to established guidelines and regulations. Responsible for the overall growth and development of the organization. Directed the financial development, budgeting, and grant writing. Provided direction to the Board of Directors and Program Administrators.