Summary
Overview
Work History
Education
Professional Skills Summary
Timeline
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Amy Albazooni

Houston,USA

Summary

Over five years of comprehensive experience as a Case Manager, specializing in refugee resettlement, employment counseling, and intake services Bilingual in Arabic and English, with proven ability to serve diverse populations with cultural sensitivity and effective communication Expertise in medical case management, including coordination of healthcare services and patient advocacy Strong administrative support skills, including data entry, customer service, and office management Proficiency in SAP and RMS systems for case documentation and data tracking Skilled in data analysis and reporting using Excel (including coding and approval processes), with advanced knowledge of Word, PowerPoint, and Outlook Experience working as a Refugee Resettlement Intake Specialist and Field Administrative Assistant, supporting program operations and client onboarding

Overview

19
19
years of professional experience

Work History

Case Manager/Intake Eligibility Specialist

ECDC-Ethiopian Community Development Council
05.2024 - 02.2024

MG Program Case Manager

The Alliance
08.2021 - 06.2024
  • Complete initial program assessment to determine program/service eligibility and conduct client intake interviews to determine eligibility for services.
  • Assist clients with Intake paperwork.
  • Schedule clients’ first appointment with the MG team.
  • Provide one-on-one case management services. Employment services, financial Assistance and case management include a self-sufficiency plan for both short- and long-term goals to help the client become self-sufficient within 180 to 240 days from arrival day.
  • Conduct public benefits screening with new clients.
  • Assist clients in completing public benefit applications to receive noncash benefits.
  • Monitor the status and progress of the client application and documents.
  • Ensure warm hand-off to ECDC-around support services (food pantry, emergency financial assistance, childcare, transportation, etc.).
  • Conduct home visits and collect client documents, including the USCIS Social Security card and ESL/ETS certificates.
  • Complete employment, financial literacy, and transportation orientation within 30 days of arrival.
  • Request cash assistance checks and grant assistance for the client.
  • Maintain appropriate and confidential client file data, and produce monthly summaries of activities.
  • Assess client eligibility for program services, complete intakes, and create individualized service plans.
  • Provide services identified on the service plan in a timely manner.
  • Make necessary referrals within the agency and outside of the agency, as needed.
  • Maintain client files, update case notes, and update calendar.
  • Ensure that all client information and activities are tracked in Client Track as well as Refugee Management Solution.
  • Collaborates with Resettlement Agency to support the overall team goals.
  • Works collaboratively with local health departments, social services offices, mental health providers, school systems, SNAP, USCIS, ESL and other service providers to establish referrals when appropriate.
  • Perform other duties as assigned, such as assisting with outreach, training volunteers and interns, assisting with projects.

Customer Service & Account Assistant

Mesk Travel
10.2019 - 03.2020
  • Greet and welcome guests, receive letters and packages, and distribute them.
  • Answer all incoming calls and redirect them or keep messages.
  • Perform administrative work, sort mail for the Finance Department.
  • Translate English to Arabic, receive payments, and enter invoice data into the system.
  • Process, issue, and renew visas.
  • Filing invoices and archive files.

Medical Case Manager

Matoll Health Services Inc.
02.2018 - 01.2025
  • Translate English to Arabic and provide healthcare service.

Account Payable Associate

Halliburton Worldwide Limited
04.2013 - 10.2015
  • Coding and processing invoices, receiving the invoices from the vendors, verifying them, issuing the invoice (IR) number, and processing.
  • The invoices for payment are based on company policy.
  • Code, filing invoices, recording and organizing Excel sheets, and bank reconciliation.

Admin Assistant

United States Agency International Development (USAID)
03.2006 - 05.2009
  • Prepare documentation and archive files, prepare contracts and the database for the staff to enter their information.

Education

Banking and Financial Training - BANKING

HCC Community College
Houston, TX

Bachelor of Business Administration - ACCOUNTING

B.S University

Professional Skills Summary

  • MG Intake Specialist, Refugee Resettlement; Case Manager, Employment Counselors; Administrative Assistant.
  • Over five years of comprehensive experience as a Case Manager, specializing in refugee resettlement, employment counseling, and intake services.
  • Bilingual in Arabic and English, with proven ability to serve diverse populations with cultural sensitivity and effective communication.
  • Expertise in medical case management, including coordination of healthcare services and patient advocacy.
  • Strong administrative support skills, including data entry, customer service, and office management.
  • Proficiency in SAP and RMS systems for case documentation and data tracking.
  • Skilled in data analysis and reporting using Excel (including coding and approval processes), with advanced knowledge of Word, PowerPoint, and Outlook.
  • Experience working as a Refugee Resettlement Intake Specialist and Field Administrative Assistant, supporting program operations and client onboarding.

Timeline

Case Manager/Intake Eligibility Specialist

ECDC-Ethiopian Community Development Council
05.2024 - 02.2024

MG Program Case Manager

The Alliance
08.2021 - 06.2024

Customer Service & Account Assistant

Mesk Travel
10.2019 - 03.2020

Medical Case Manager

Matoll Health Services Inc.
02.2018 - 01.2025

Account Payable Associate

Halliburton Worldwide Limited
04.2013 - 10.2015

Admin Assistant

United States Agency International Development (USAID)
03.2006 - 05.2009

Banking and Financial Training - BANKING

HCC Community College

Bachelor of Business Administration - ACCOUNTING

B.S University

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