Amy Nguyen
Grand Rapids,MI
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
9
9
years of professional experience
Work History
Customer Account Manager
Koeze Company
- Evaluated customers' potential needs to make appropriate recommendations.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Enhanced customer satisfaction by promptly addressing concerns and implementing effective solutions.
Event Planner
Rikkyo University
03.2019 - 08.2019
- Organized events daily
- Promote intercultural communication
- Collaborated with local businesses to introduce Japanese Culture
- Cooperated and communicated with team members to ensure efficiency
- Interviewed International and Japanese students to gather content ideas.
Social Media Intern
Western Michigan University
08.2018 - 08.2019
- Wrote and published different types of content per month
- Produced images/materials for public websites and social media
- Supported company’s blogging strategy by following coordinator’s strict guidelines
- Initiated use of social media networks to promote awareness to the company's reputation.
Sales Associate
Bath & Body Works
05.2023 - Current
- Consistently execute to the selling model
- Meet or exceed individual selling goals/expectations
- Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and email
- Abide by policies and procedures as directed
- Abide by Loss Prevention and safety messages in daily operations.
Administrative Assistant
BDO
08.2023 - 10.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Inbound Problem Solver
Amazon Fulfillment Center
06.2020 - 07.2022
- Troubleshoot and resolve problems that an associate encounter with inventory
- Resolve issues in a timely manner
- Use Excel to track issues efficiently and accurately.
Administrative Assistant
Sara’s Nails
08.2019 - 03.2020
- Managed receptionist area, including greeting guests, and responding to phone and in-person requests for information
- Assisted manager with large amounts of cash
- Maintain sales information into database
- Dispersed incoming paperwork to correct recipients throughout the office
- Filed Paperwork, sent emails, and handled all outgoing correspondence
- Managed all administrative tasks including scheduling appointments
- Handle sensitive and confidential information with discretion.
Administrative Assistant
Western Michigan University
09.2014 - 05.2016
- Utilized Excel to input student and instrument information while keeping everything organized and accurate
- Mentored 2 employees to understand the foundations of the workplace
- Processed student transactions on an everyday basis
- Trusted with storing and maintaining expensive instruments.
Education
Bachelor of Business Administration -
Western Michigan University | Haworth College of Business
Kalamazoo, MIRikkyo University Study Abroad Program
Toshima, JapanSkills
- Microsoft Office
- Client Relationship Building
- Sales Tactics
- Account management
Languages
Vietnamese
Japanese (Beginner)
Timeline
Administrative Assistant
BDO
08.2023 - 10.2023
Sales Associate
Bath & Body Works
05.2023 - Current
Inbound Problem Solver
Amazon Fulfillment Center
06.2020 - 07.2022
Administrative Assistant
Sara’s Nails
08.2019 - 03.2020
Event Planner
Rikkyo University
03.2019 - 08.2019
Social Media Intern
Western Michigan University
08.2018 - 08.2019
Administrative Assistant
Western Michigan University
09.2014 - 05.2016
Bachelor of Business Administration -
Western Michigan University | Haworth College of Business
Rikkyo University Study Abroad Program
Customer Account Manager
Koeze Company
Leadership Experience
The Society for Excellence in Human Resources, 10/01/17, 04/01/19
Leadership Experience
The Society for Excellence in Human Resources, 10/01/17, 04/01/19
Leadership Experience
The Society for Excellence in Human Resources, 10/01/17, 04/01/19
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