AMY N SMERDON
Nurse Supervisor
Spokane,WA
Summary
Seasoned Nurse Supervisor accustomed to performing in fast-paced healthcare environments. Proven to improve team performance and patient care standards. Well-versed in compliance, documentation and reporting requirements. Driven to make fair and equitable decisions that support patient and facility needs.
Dedicated nursing leader with strong work ethic and management experience. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction. Registered nurse licensed with a MSL in Washington State and RN license in Oregon.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nurse Supervisor
Optioncare Health
12.2020 - Current
- Trained, evaluated and coached clinical staff to improve performance.
- Kept facility in compliance with HIPAA, OSHA, ACHC and WA DOH and other applicable guidelines.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Assisted with caring for acute and chronically ill patients by utilizing excellent clinical skills and judgement.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgement and management expertise.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Lead monthly nurse staff meetings to keep team informed of policy and procedure changes and provide opportunities for nurses to share ideas and concerns.
- Established and continuously optimized schedules and individual work assignments based on need.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Managed 20 nurses and nursing activities and 3 AIS locations while providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Oversaw infection control policy and procedures to protect patients and nurses from infections and nurses from hazardous exposures and needle sticks.
- Managed staff scheduling and time off to adequately serve patients and allow nurses earned time off.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with case managers and other disciplines to meet individual needs.
Registered Nurse
Lourdes Hospital
04.2020 - 12.2020
- Excellent ability to adapt to changing/new environments without difficulty or opposition
- Impeccable charting via EMAR while charting to exception and with detailed nursing notes imperative to patient’s diagnosis and progress
- Outstanding interpersonal and communication skills with patients and coworkers while navigating a busy Medical Surgical patient load of 5-7 patients.
- Worked closely with hospitalists, RT, PT, Case Management, Dietary, and OT to coordinate patient care while creating continuity of care and advocating for patients’ needs
- Performed appropriate patient/family education when applicable and referrals to additional resources available
Registered Nurse
WHMC & TSMH
05.2014 - 03.2020
- Responsible, reliable, and avid learner who safely practices within the legal-ethical guidelines of nursing.
- Coordinated and lead efforts of 4-6 nurses on the MSU while charge nurse at TSMH
- Strong critical thinking skills essential to providing quality patient care and managing
- Organized and task-oriented while effectively prioritizing client care
- Cross-trained to Emergency Department at WHMC using critical thinking skills while performing emergent tasks following hospital protocol and procedure
Registered Nurse
Whitman Health and Rehab
07.2013 - 04.2014
- Administered medications to 22-26 residents safely while following the medications administration guidelines noting their results and effectiveness
- Maintained and updated Medicare records by hand daily while following all state and facility quality assurance guidelines and regulations
- Kept accurate paper charts for all patients each shift while assisting management in end of month audits and changeover of charts
Education
Associate Degree - Nursing
Walla Walla Community College
Clarkston, WA05.2013
BSN - Nursing
Western Governor’s University
Milcreek, UT08-2025
Skills
- Patient care management
- Schedule management and coordination
- Acute and Chronic care expertise
- Meeting oversight
- Policy and procedure improvements
- Staff development
- Care and discharge planning
- Chronic disease management
- Clinical leadership
- Quality improvement
- Compliance monitoring
- Process improvements
- Clinical management
- Continuing education
- Nursing staff supervision
Certification
- Washington State MSL Registered Nurse
- ACLS
- PALS
- PEARS
- Tele RN
- TNCC
- BLS
References
Available upon request
Timeline
Nurse Supervisor
Optioncare Health
12.2020 - Current
Registered Nurse
Lourdes Hospital
04.2020 - 12.2020
Registered Nurse
WHMC & TSMH
05.2014 - 03.2020
Registered Nurse
Whitman Health and Rehab
07.2013 - 04.2014
- Washington State MSL Registered Nurse
- ACLS
- PALS
- PEARS
- Tele RN
- TNCC
- BLS
Associate Degree - Nursing
Walla Walla Community College
BSN - Nursing
Western Governor’s University
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