Amy Snow Lothrop

• 2022 Unilever People Experience Award for Service Excellence.
• Designed recruiting plans to source machine operators, logistics associates, maintenance technicians and quality assurance technicians at two VT plants.
• Achieved hiring goals by reducing open positions from 68 to 4 between two factories.
• Invited screened candidates to bi-weekly blue-collar focused hiring events for roles at two factories. Hired 87% of attendees.
• Managed the Pre-Employment process of applications, background checks, drug screens, and offer letters.
• Communicated with stakeholders through regular meetings, spreadsheets and emails regarding status of the recruitment process.

• Created and implemented highly effective and individualized human resource solutions for clients.
• Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.
• Sorted job applications, vetted candidates and recommended individuals for key positions using LinkedIn and Indeed.
• Sourced and developed leads to increase recruiting base for future opportunities.

• Saved approximately $132k in staffing agency fees by identifying key candidates for direct hire in exempt and non-exempt positions during 2019-20.
• Implemented successfully a high volume staffing strategy to fill 50+ positions in the North Country region of upstate NY.
• Collaborated with HR Manager and Regional Director to adjust our recruitment strategy to fill open positions such as Planner, Electro-mechanical assemblers, Electronic & HVAC Technicians, Oracle Analyst, Inventory Analyst, Warehouse Manager, Logistics Manager, Manufacturing Engineer, Expeditors and Buyers.
• Vetted candidates and recommended individuals for exempt and non-exempt positions using Indeed, LinkedIn and third party employment agencies.
• Educated job applicants of the expected job tasks, safety, compensation, benefits and extend a offer.
• Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
• Partnered with hiring managers, consulting throughout hiring process to achieve desired results.
• Increased recruiting network by leveraging industry contacts and internet mining resources, including CareerBuilder, Indeed, LinkedIn as well as local and national staffing agencies.

• Implemented successfully a high volume seasonal staffing strategy to fill 200+ positions for a logistics company in the North Country region of upstate NY.
• Collaborated with Human Resource Manager and Regional Director on strategies to fill the open package handlers positions.
• Attended hiring events and net-worked with local work readiness programs.
• Developed sourcing leads to increase recruiting base.

• Sourced and developed leads to promote a more diverse recruiting base for the hiring process of non-exempt positions such as Machine Operators and Materials Handlers using Indeed, Monster and Zip Recruiter.
• Led open enrollment and benefit training meetings.
• Sorted job applications, vetted candidates and recommended individuals for key positions.
• Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
• Performed sensitive and confidential investigations into harassment issues in workplace, detailing all incidents in reports to the site director with recommendations for appropriate corrective action.

• Held non-exempt turnover steady at 44% for 2013-2014 and below the company's 46% and industry's 67% averages.
• Managed a $594k payroll budget and $5 million store of 9 Supervisors and 62 Associates plus consistent payroll disbursement with accurate record keeping of PTO and vacation accruals.
• Recruited successfully to fill open positions as Department Managers, Cosmetic Counter Managers, Visual Coordinator, Sales Associates, Loss Prevention Agent and Cash Office using ICIMS, VABIR and Indeed.
• Selected by Regional HR Director to be a test pilot store for Quarterly Performance program, online explanation of benefit system, and cosmetic department schedule process.
• Mentored for seven new Human Resource Managers in ME, NH, MA, NY, WV and ND.
• Passed four internal and one external SOX, Legal and WOTC compliance audits by maintaining compliance with all local, state and federal laws, as well as established organizational standards.
• Administered LOA, FMLA, Exit Interview process, and OSHA compliance.
• Investigated and adjudicated theft, harassment, accidents, policy violations, hostile work claims, performance-based and on-site incident employee injury claims.
• Managed the yearly appraisals to all associates, monitored the quarterly to selling associates, administered the 30/60/90 days to new associates and monthly to all cosmetic associates.
• Added programming to improve the associates' quality of life through Safe at Work, Building Bridges, and Diversity Training.
• Fostered positive employee attitudes toward organizational objectives through effective orientations and town hall meetings.
• Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
• Created succession plans and promotion paths for all staff.

• Established a new Girl Scout troop in 2012 with five girls and two leaders, in the largest non-profit leadership development organization for girls, which then increased to 35 girls, 11 leaders and 10 volunteers in 2022 over all six levels of Girl Scouting through recruiting.
• 94% troop retention rate versus a Girl Scout national two year average rate of 87% retention rate.
• Mentored 27 Juniors in the Bronze Award process, 10 Cadettes in the Silver Award process, 5 Senior in the Gold Award process which are the three highest awards a Girl Scout can earn.
• Led troop to raise over $209,000 in Cookie Sales alone during the last ten years for our council.
• Recognized as the Hero of the Week – April 2015 and Volunteer of the Month – September 2015 and February 2019.

• Ranked #6 of 22 bankers and assistant branch managers at the end of 2012.
• Conducted “Your Place Banking” seminars to educate customers on banking, credit score, budgeting and lending topics.
• Assessed individual clients' financial situations to develop strategic financial planning solutions.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.

• Coached job trainees from the VT Dept. of Labor and monitored their progress through skill assessments and individually designed tasks to improve skill sets where 2 of 3 successfully transitioned to employment.
• Increased employee retention from 42% to 53% by actively monitoring new hires by tracking developmental progress at 21/81 day intervals and developed training for accuracy, progress in skill level, and production goals.
• Recruited for non-exempt positions such as sales associate, donation center associate, warehouse associate and forklift/truck driver.
• Led initiatives in ergonomic work station redesigns and twice daily stretching to reduce work related injuries by over 40% as the Safety Team Leader, 2011-2012.
• Led two stores as Inventory Team Captain for VT district through successful audits within 5% of district goals and 62% below store's expected loss for FY2012.
• Assisted in Loss Prevention and sexual harassment investigations.
• Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.

• Returned kiosk sales and productivity to the regional top tier which resulted in reinvestment in IT upgrades and increased payroll budget for 2010.
• Recruited, onboarded and trained the kiosk sales team.
• Motivated and supported kiosk team to achieve 100 percent of the sales goals 2008-2010.
• Ended the 2008 season ranked 4 out of 26 and 2009 ranked 4 out of 32 kiosks in the New England/New York/New Jersey region.

• Recruited part-time/seasonal inventory takers for New York and Vermont region increasing staffing levels from 50 to 95 for the first quarter.
• Used VTDOL, VABIR, newspaper ads and Monster to recruit candidates for the inventory taker roles.
• Managed the employee life cycle of recruiting, onboarding, training, retention and exits.
• Increased employee retention from 21 to 43 percent by by actively monitoring new hires by tracking developmental progress at 30/60/90 day intervals to assess accuracy, skill level and opportunities for improvement.

• Assisted customers in English and Spanish with opening new accounts, transferring accounts to Citizens, referrals to mortgage and retirement planning specialists to capture available assets.
• Helped customers understand their accounts and solve problems when they arose in an efficient and professional manner.
• Selected to serve on the Charter One of New York conversion team and travel to New York to train branch managers on Citizens Bank’s policies, procedures, systems, and corporate culture in my first year on the job.

• Supervised on site inventory events for various retail/grocery clients by directing a 2-25 person team to count 100% accurately and have it completed on time and under budget constraints.
• Promoted to the specialized Home Depot Inventory team in my first year.
• Promoted to Audit Integrity on the Home Depot Inventory team in my first year working with district Home Depot loss prevention specialists and responsible for auditing the RGIS auditors to ensure the final audit would be accurate.

• Conducted bilingual 401k/benefit plan seminars nationwide designed to encourage enrollment, 401(k) plan asset diversification and increase contribution levels in Spanish and English.
• Monitored the 401k plans to ensure changes had occurred as intended and supported those changes through ongoing bilingual education campaigns.
• Received numerous client letters in praise of presentation skills, service commitment, and professionalism.
• Worked one on one with potential clients to demonstrate recordkeeping and service capabilities to help close the multi-million dollar sales of benefit plans with Fidelity Investments in my first year at the company
• Maintained Series 6 and 63 licenses.