Amy Stovall
Moline,IL
Summary
Dynamic and detail-oriented professional with over 8 years of experience in customer-facing roles within diverse industries. Certified Nursing Assistant offering 5 years of experience in healthcare environments. Promotes superior time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Also before my Certified Nursing Degree,I am also a Highly-motivated Sales/Customer Support Specialist with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Advantage Nursing Services Inc.
Moline, IL
10.2019 - Current
- Observed patients for any changes in their physical or mental condition.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Transported patients to treatment units, using wheelchair or .
- Answered call lights promptly and responded to patient needs accordingly.
Customer Support/Sales Associate
Healthy Living Heaven
Las Vegas, NV
06.2018 - Current
- Managed entire customer lifecycle for over 200 clients, ensuring seamless onboarding, optimal usage, and loyalty
- Analyzed customer databases, trends, and feedback to uncover areas for service improvement, leading to a 10% increase in customer satisfaction rate
- Built customer trust through empathetic service, deep product knowledge, and effective issue resolution
- Leveraged consultative sales approach to consistently exceed monthly sales targets by 15% over 2 years
- Spearheaded implementation of new CRM system, improving productivity by 20% and enabling data-driven customer support.
Customer Service/Sales Representative
Hilton Grand Vacations
Las Vegas, NV
03.2016 - 06.2018
- Drove customer loyalty and 15% annual sales growth by delivering personalized, consultative service to vacation package clients
- Quickly addressed customer needs and concerns through thoughtful questioning and patient listening
- Maintained updated knowledge of promotional offers to maximize cross-sell and upsell opportunities
- Handled over 100 calls daily, balancing efficiency with individual attention to build lasting customer relationships
- Proactively contacted clients to inform them of deals aligned to their travel interests, boosting repeat purchases.
Customer Service Agent
Cox Communications
Las Vegas, NV
02.2013 - 10.2015
- Resolved over 200 complex customer issues daily through creative troubleshooting, showcasing 98% customer satisfaction
- Researched answers thoroughly and followed up to ensure issues were fully fixed, cementing customer trust and loyalty
- Identified opportunities to improve customer experience by analyzing call trends and recurring pain points
- Calmed frustrated customers through active listening and empathy, de-escalating tense situations
- Consistently met demanding productivity goals while maintaining high-quality customer interactions
- Earned company MVP award for top customer satisfaction ratings 3 quarters in a row.
Education
Some College (No Degree) -
Black Hawk College
Moline, ILSkills
- Care plan implementation
- Patient Lifting
- Patient-focused care
- Quality Assurance
- Indirect Patient Care
- Transporting patients
- Direct Patient Care
- Basic Life Support
- Collecting vital signs
- Customer Support
- Preparing meals
- Customer Needs Assessment
- Payment Processing
- Contract Preparation
- Product Sales
- Order Processing
- Promotional support
- Inventory Control
- Training and coaching
Key Qualifications
- Customer Relationship Management: Extensive experience in nurturing client relationships, both as a point of first contact and during follow-ups. Proven success in maintaining high customer retention rates through effective issue resolution and proactive communication.
- Sales and Upselling: Demonstrated proficiency in identifying upselling opportunities and promoting products to boost revenue. Skilled in strategic sales planning and execution to achieve and exceed sales targets.
- Data Analysis: Strong ability to analyze customer issues and trends to implement proactive solutions that improve service quality. Proficient in leveraging CRM systems for data management and decision-making.
- Problem-Solving: Exceptional problem-solving skills with a track record of quickly identifying and resolving customer issues, resulting in enhanced customer satisfaction and loyalty.
- Project Management: Adept at managing multiple tasks and projects simultaneously within fast-paced environments. Excellent organizational skills that ensure consistent meeting of productivity and quality targets.
- Interpersonal Communication: Excellent communication skills with a knack for building strong relationships with customers and cross-functional teams. Known for clear, friendly, and proactive communication.
Certification
- Certified Nursing Assistant
- Sales Associate
- Customer Support Specialist
Timeline
Certified Nursing Assistant
Advantage Nursing Services Inc.
10.2019 - Current
Customer Support/Sales Associate
Healthy Living Heaven
06.2018 - Current
Customer Service/Sales Representative
Hilton Grand Vacations
03.2016 - 06.2018
Customer Service Agent
Cox Communications
02.2013 - 10.2015
Some College (No Degree) -
Black Hawk College
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