Amy T. Hanagan
Haverhill,MA
Summary
Special Education Job Coach in the public school system providing instruction in life and daily living skills, vocational training, and in home services. Previously a diligent Childcare Director with 11 years of experience directing enrichment activities, planning curriculum and caring for children in licensed childcare facility. Overseeing staff and operations to meet MA & NH licensing standards and contract requirements resulting in successful inspections and monitoring reviews. Cultivates safe and nurturing environment for children while maintaining profitability and business growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Special Education Job Coach
Haverhill Public Schools
07.2023 - Current
- Monitored student progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Developed and maintained relationships with community resources to support job coaching.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Regional School Age Director
North Shore YMCA
04.2006 - 06.2023
- Process weekly payroll for accuracy for team of 60 individuals.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Engaged with parents and families to build positive relationships for children to thrive.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Adhered to budgetary guidelines to set financial goals and maintain program profitability.
- Hire and retain high-quality staff and supervise staffing team of up to 60 individuals at 8 locations in 2 States
Director of Operational Administration
North Shore YMCA
06.2019 - 12.2020
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Director of Child Care Services
North Shore YMCA
10.2017 - 06.2019
- Process weekly payroll for accuracy. Work with directors to ensure accuracy of their payroll.
- Operated under licensing guidelines to protect health, safety, and well-being of children.
- Monitored and observed child progress, interactions, and behavior and reported findings to parents.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Adhered to budgetary guidelines to set financial goals and maintain program profitability.
- Supervised NH Licensed Early Learning Center and School Age as well as Summer Camp
School Age Director
North Shore YMCA
08.2011 - 10.2017
- Process weekly payroll for accuracy for team of 30 individuals.
- Managed program paperwork and child records to comply with state requirements.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Adhered to budgetary guidelines to set financial goals and maintain profitability.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Developed relationships with community organizations to provide additional resources and services to families.
- Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
Paraprofessional Educator
Haverhill Public Schools
09.2009 - 09.2011
- Provided support to help students with special needs learn and grow in integrated classroom.
- Assisted teachers with classroom management to maintain positive learning environment.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Teen Coordinator & Assistant Camp Director
North Shore YMCA
04.2009 - 08.2011
- Implemented strategies to increase public awareness of social and community service programs.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Provided leadership, guidance and support to staff members.
- Created and implemented creative curriculum for middle school and high school aged children.
Massage Therapist
North Shore YMCA
04.2006 - 06.2011
- Administered Swedish, deep tissue and sports massage techniques.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Researched new massage techniques and treatments.
Sales Support
J.C. Penney
03.2005 - 06.2010
- Assist sales staff with merchandise price inquiries, reticket merchandise, returning merchandise to sales floor, and answering telephones
- Resetting sales floor in accordance with company set/sell floor planners
- Price changing merchandise
- Stock replenishment
- Ringing cash registers.
Education
Bachelor of Science - Non-Profit Business Administration
Southern New Hampshire University
Manchester03.2024
No Degree - Education
North Shore Community College
Danvers, MA12.2018
Associate of Arts - Liberal Arts
Northern Essex Community College
Haverhill, MA09.2005
Certificate - Massage Therapy
Hesser College
Salem, NH09.2005
Skills
- Professional Relationships
- Marketing and Communications
- Creative Solutions
- Google Suites Applications
- Microsoft Applications
- Staff Hiring
- Fostering Positive Environment
- Compliance Monitoring
- Payroll Preparation
- Community Engagement
- Procedures Compliance
- Administering Social Media Accounts
Accomplishments
- Since December 2005 Massachusetts State Licensed Massage Therapist
- Since February 2008 Member of the AMTA
- Continuing Education: Myofacial Release of the Hip Foot Reflexology Ethics of Client Communication Tapping Your Full Potential Gender-Based Conditions Reiki Jin Kei Do & Buddo Healing High Touch Jin Shin Evaluation and Treatment with Nutritional Wellness
Certification
- Certified in Youth Mental Health First Aid
- First Aid Certified
- CPR Certified
Languages
American Sign Language
Limited Working
Timeline
Special Education Job Coach
Haverhill Public Schools
07.2023 - Current
Director of Operational Administration
North Shore YMCA
06.2019 - 12.2020
Director of Child Care Services
North Shore YMCA
10.2017 - 06.2019
School Age Director
North Shore YMCA
08.2011 - 10.2017
Paraprofessional Educator
Haverhill Public Schools
09.2009 - 09.2011
Teen Coordinator & Assistant Camp Director
North Shore YMCA
04.2009 - 08.2011
Regional School Age Director
North Shore YMCA
04.2006 - 06.2023
Massage Therapist
North Shore YMCA
04.2006 - 06.2011
Sales Support
J.C. Penney
03.2005 - 06.2010
Bachelor of Science - Non-Profit Business Administration
Southern New Hampshire University
No Degree - Education
North Shore Community College
Associate of Arts - Liberal Arts
Northern Essex Community College
Certificate - Massage Therapy
Hesser College
- Certified in Youth Mental Health First Aid
- First Aid Certified
- CPR Certified
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