Amyya Coates
Washington,DC
Summary
Dedicated and customer-oriented concierge professional with 5 years of experience in providing exceptional guest services. Skilled in anticipating guest needs, resolving issues efficiently, and maintaining a positive atmosphere. Seeking to leverage my expertise to deliver outstanding service and enhance the guest experience.
Overview
5
5
years of professional experience
Work History
Security Concierge
World Bank Group
09.2021 - Current
- Proactively identified potential security risks through diligent observation, taking action to minimize threats as needed.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Monitored security checkpoints for compliance with applicable security protocols.
- Ensured the lobby area was clean, organized, and welcoming at all times.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Schedule and coordinate office team lunches.
Front Desk Concierge
Hilton Garden Inn Hotel
06.2019 - 08.2021
- Used internal software to process reservations, check-ins and check-outs.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Manged multi-line phone systems.
Education
High School Diploma -
Crossland High School
05.2019
Skills
- Customer Service
- Strong Work Ethic
- Effective problem solving
- Guest Services
- Event Planning
- Hospitality
- Office Administration
- Data Entry
- CCTV Operation
- Visitor screening
- Microsoft Excel, Office, Word
- Work Planning and Prioritization
Timeline
Security Concierge
World Bank Group
09.2021 - Current
Front Desk Concierge
Hilton Garden Inn Hotel
06.2019 - 08.2021
High School Diploma -
Crossland High School