An Huynh

• Manage a team of 94 associates in a high-volume target annual sales department.
• Oversee 16 luxury beauty and fragrance brands, coach and mentor team members, provide quick solutions to customer and team issues, train staff in digital sales techniques, plan and execute retail events, collaborate with vendors, lead a diverse team, and implement inventory control measures.

• Coach and mentor team members to meet and exceed counter goals, resulting in consistent achievement of sales targets.

• Provide quick and effective solutions to both customer and team issues, maintaining a high level of customer satisfaction and team morale.

• Train staff in digital sales techniques, driving increased online revenue through effective virtual engagement.

• Plan and execute major retail events, ensuring seamless collaboration between vendors and team members for successful execution.

• Collaborate with vendors to strategize and plan business initiatives tailored to each brand, maximizing in-store sales potential and brand presence.

• Lead a diverse team, fostering an inclusive and supportive work environment that encourages growth and innovation.

• Implement inventory control measures, reducing shrinkage and ensuring product availability.

• Educated the team on building long-lasting customer relationships and creating loyal customer followings; guided the team on building digital connections and selling through the Nordstrom Digital app to achieve personal target Goals.

• Managed a million counter business, improved Chanel counter ranking, nominated as the Pride of Chanel, drove business results, achieved excellent goals during events, trained employees, and conducted behavioral-based interviews.
• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
• Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.

• Overcame the shortage of employees to accomplish counter goals of the year 2017.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

• Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
• Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
• Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.

• Direct sales floor activities, establish sales goals, help customers complete purchases, and restock merchandise.
• Conducted consultations to understand client's desired look.
• Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
• Recommended complementary purchases to customers, increasing revenue.