AN NGUYEN
Garden Grove,CA
Summary
Experienced medical receptionist with strong background in medical office administration and familiar with medical terms. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
SON T LE MD, INC.
01.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Maintained current and accurate medical records for patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Received and routed laboratory results to correct clinical staff members.
Medical Receptionist
Jennifer Nguyen D.C.
01.2021 - 07.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Certificate - Medical Assistant
North Orange Continuing Education
Anaheim, CA12-2024
Associate of Arts - Elementary Education
Cypress College
Cypress, CA05-2024
Skills
- Front desk operations
- Medical terminology
- Appointment scheduling
- Paperwork coordination
- Medical encounter and billing
- Organization and time management
- EMR / EHR
- Vital Signs
- Outpatient care
- Insurance verifications
- Critical thinking
- Data entry
- Patient referral
- Basic life support for health care providers (BLS)
Certification
- NHA- Certified Clinical Medical Assistant
- NHA - Certified Phlebotomy Technician
Timeline
Medical Receptionist
SON T LE MD, INC.
01.2021 - Current
Medical Receptionist
Jennifer Nguyen D.C.
01.2021 - 07.2023
Certificate - Medical Assistant
North Orange Continuing Education
Associate of Arts - Elementary Education
Cypress College
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