An Tran
Waller,TX
Summary
Enthusiastic Administration Assistant in Patient Care Operations offers Problem-solving, planning, and solutions. Effective Communication, Conflict resolution, Managing schedules, and maintaining accurate databases. Organized individual with knowledge of applied attention to detail and multi-tasking abilities. Motivated to learn, grow and excel in Healthcare Industry. Willing to collaborate with qualified teams to ensure patient care delivery and support sustainable organizational growth.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Healthcare Administration Intern
Froedtert Hospital And Medical College Cardiology
Milwaukee, WI
01.2017 - 05.2017
- Vascular Clinics
- Obtained Pre-authorization for all patients with cardiology and vascular disease
- Utilized ICD-10-CM codes with focus on cardiology and vascular diseases
- Assessed patient information on databases
- Liaised directly with insurance agents such as Humana, Molina, ProHealth Care, Marketplace Insurance, BlueCross- BlueShield, United Health Insurance, and Anthem
- Collaborated with Manager on developing ideas to get pre-authorization approved quickly
- Discussed project management idea on how to manage rooms effectively for inpatient and outpatient surgeries
- Monitored and Evaluated hand hygiene compliance among healthcare workers
- Monitored interaction of Cardiological and Vascular Pharmacists with patients.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Shift Supervisor
CVS Pharmacy
Waller, TX
10.2021 - Current
- Supported Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service
- Leaded the store staff, ensured that store operations run smoothly, and completed all opening and closing procedures
- Worked effectively with store management and store crews
- Supervised the store’s crew through assigning, directing, and following up of all activities
- Effectively communicated information both to and from store management and crews
- Assisted customers with their questions, problems, and complaints
- Handled all customer relations issues in accordance with company policy and promoted a positive shopping experience for all CVS customers
- Maintained customer/patient confidentiality.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Returned change and currency and processed debit and credit card payments with Number% accuracy rate.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Applied security, safety and loss prevention strategies during shifts.
- Completed store opening and closing procedures and balanced tills.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Pharmacy Technician Trainee
CVS Pharmacy
Huntsville , TX
10.2021 - 03.2018
- Managed stock by assembling, labelling, and distributing medications
- Monitored inventory, identified low stock items, and coordinated procurement of supplies
- Maintained the highest professional and ethical standards as well as ensured strict compliance with HIPPA policies and procedures with focus on maintaining hygienic pharmacy space through sterilization
- Performed sales transactions, assisted customers with queries regarding treatments & medication, and promoted store credit card campaign to customers
- Observed pharmacy operational processes regarding data entry, database management, patient pick-up & drop-off, and insurance approvals
- Developed strong skillset in customer services within clinical environment
- Performed cycle counts, reviewed patient charts, and labeled stock.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Completed insurance forms and billed insurance companies.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Stocked, labeled and inventoried medication to keep accurate records.
Contact Center Representative
All Web Leads
Austin, TX
09.2022 - Current
- All Web Leads
- Engaged inbound and outbound calls with consumers looking to compare insurance rates
- Made outbound follow up calls, inquiring about the consumers’ purchasing experience, and making sure their needs were met
- Helped consumers get connected with the right agent and record information about their purchasing experience
- Communicate with the management team on a regular basis to discuss personal performance.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Attended telephone skills and program information training sessions to boost aptitude.
- Approved and terminated customer contracts upon request.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion and access to services.
- Assisted customers by answering questions and responding to inquiries.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Verified and updated customer contact details in Software to build and maintain accurate customer database.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolved Type issues over phone with Number customers daily.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Provided ongoing guest service.
Clerk
Pulmonary Clinic, Froedtert Hospital
Milwaukee, WI
01.2015 - 11.2015
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Gift Shop Associate
Froedtert Hospital
Milwaukee, WI
01.2015 - 11.2015
- Food preparation & Services to homeless people, The Gathering, Milwaukee, WI, 2014
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- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Created price tags and merchandise signs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Pharmacy Research Volunteer
Memorial Herman Medical Center
Houston, TX
09.2022 - Current
- Researched various subjects that were related to project and presented information to appropriate stakeholders.
- Maintained high levels of confidentiality to protect data quality and project research.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Gathered and organized information for research purposes.
- Sorted data into well-organized formats and transformed into figures.
- Maintained and protected electronic databases.
- Determined areas of research to increase knowledge in particular field.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Operations Manager
ShaTiff Nails And Spa
Conroe , TX
09.2018 - 11.2019
- Identified procedure or process changes required to improve performance and productivity.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Developed systems to track and log work issues.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reviewed operations reports to understand numbers and trends.
- Increased profit by streamlining operations.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
Bachelor of Science - Health Care Administration
Training & Certifications Customer Service & Communication Skills in-house training, Vidotour - undefined
Hung Vuong University
Certificate - Pharmacy
Pharmacy Tech Scholar
Online 06.2021 - Current
Medical Billing & Coding - Healthcare
Penn Foster School
Online 08.2021 - Current
Skills
AdministrationOperations ManagementPre-authorizationScheduling & Diary ManagementVietnameseEducation Reader/ EvaluatorCustomer ServicesStaff ManagementConflict ResolutionResource ManagementInventory ManagementOffice ClerkEnglishComplianceDatabase ManagementPatient ScreeningQuality AssuranceMS Office SuiteEPIC Medical Record System
Coding
Call Center
Medical Insurance
Patient Insurance Verification
Microsoft Suite
Excel spreadsheet
Database
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Contact Center Representative
All Web Leads
09.2022 - Current
Pharmacy Research Volunteer
Memorial Herman Medical Center
09.2022 - Current
Shift Supervisor
CVS Pharmacy
10.2021 - Current
Pharmacy Technician Trainee
CVS Pharmacy
10.2021 - 03.2018
Medical Billing & Coding - Healthcare
Penn Foster School
08.2021 - Current
Certificate - Pharmacy
Pharmacy Tech Scholar
06.2021 - Current
Operations Manager
ShaTiff Nails And Spa
09.2018 - 11.2019
Healthcare Administration Intern
Froedtert Hospital And Medical College Cardiology
01.2017 - 05.2017
Clerk
Pulmonary Clinic, Froedtert Hospital
01.2015 - 11.2015
Gift Shop Associate
Froedtert Hospital
01.2015 - 11.2015
Bachelor of Science - Health Care Administration
Training & Certifications Customer Service & Communication Skills in-house training, Vidotour - undefined
Hung Vuong University