An Tran
Waller,TX
Summary
Enthusiastic Administration Assistant in Patient Care Operations offers Problem-solving, planning, and solutions. Effective Communication, Conflict resolution, Managing schedules, and maintaining accurate databases. Organized individual with knowledge of applied attention to detail and multi-tasking abilities. Motivated to learn, grow and excel in Healthcare Industry. Willing to collaborate with qualified teams to ensure patient care delivery and support sustainable organizational growth.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Healthcare Administration Intern
Froedtert Hospital And Medical College Cardiology
Milwaukee, WI
01.2017 - 05.2017
- Vascular Clinics
- Obtained Pre-authorization for all patients with cardiology and vascular disease
- Utilized ICD-10-CM codes with focus on cardiology and vascular diseases
- Assessed patient information on databases
- Liaised directly with insurance agents such as Humana, Molina, ProHealth Care, Marketplace Insurance, BlueCross- BlueShield, United Health Insurance, and Anthem
- Collaborated with Manager on developing ideas to get pre-authorization approved quickly
- Discussed project management idea on how to manage rooms effectively for inpatient and outpatient surgeries
- Monitored and Evaluated hand hygiene compliance among healthcare workers
- Monitored interaction of Cardiological and Vascular Pharmacists with patients.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Shift Supervisor
CVS Pharmacy
Waller, TX
10.2021 - Current
- Supported Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service
- Leaded the store staff, ensured that store operations run smoothly, and completed all opening and closing procedures
- Worked effectively with store management and store crews
- Supervised the store’s crew through assigning, directing, and following up of all activities
- Effectively communicated information both to and from store management and crews
- Assisted customers with their questions, problems, and complaints
- Handled all customer relations issues in accordance with company policy and promoted a positive shopping experience for all CVS customers
- Maintained customer/patient confidentiality.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Returned change and currency and processed debit and credit card payments with Number% accuracy rate.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Applied security, safety and loss prevention strategies during shifts.
- Completed store opening and closing procedures and balanced tills.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Pharmacy Technician Trainee
CVS Pharmacy
Huntsville , TX
10.2021 - 03.2018
- Managed stock by assembling, labelling, and distributing medications
- Monitored inventory, identified low stock items, and coordinated procurement of supplies
- Maintained the highest professional and ethical standards as well as ensured strict compliance with HIPPA policies and procedures with focus on maintaining hygienic pharmacy space through sterilization
- Performed sales transactions, assisted customers with queries regarding treatments & medication, and promoted store credit card campaign to customers
- Observed pharmacy operational processes regarding data entry, database management, patient pick-up & drop-off, and insurance approvals
- Developed strong skillset in customer services within clinical environment
- Performed cycle counts, reviewed patient charts, and labeled stock.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
- Completed insurance forms and billed insurance companies.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Reviewed and verified customer information and insurance provider information.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Stocked, labeled and inventoried medication to keep accurate records.
Contact Center Representative
All Web Leads
Austin, TX
09.2022 - Current
- All Web Leads
- Engaged inbound and outbound calls with consumers looking to compare insurance rates
- Made outbound follow up calls, inquiring about the consumers’ purchasing experience, and making sure their needs were met
- Helped consumers get connected with the right agent and record information about their purchasing experience
- Communicate with the management team on a regular basis to discuss personal performance.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Attended telephone skills and program information training sessions to boost aptitude.
- Approved and terminated customer contracts upon request.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion and access to services.
- Assisted customers by answering questions and responding to inquiries.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Verified and updated customer contact details in Software to build and maintain accurate customer database.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolved Type issues over phone with Number customers daily.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Provided ongoing guest service.
Clerk
Pulmonary Clinic, Froedtert Hospital
Milwaukee, WI
01.2015 - 11.2015
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Gift Shop Associate
Froedtert Hospital
Milwaukee, WI
01.2015 - 11.2015
- Food preparation & Services to homeless people, The Gathering, Milwaukee, WI, 2014
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- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Created price tags and merchandise signs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Pharmacy Research Volunteer
Memorial Herman Medical Center
Houston, TX
09.2022 - Current
- Researched various subjects that were related to project and presented information to appropriate stakeholders.
- Maintained high levels of confidentiality to protect data quality and project research.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Gathered and organized information for research purposes.
- Sorted data into well-organized formats and transformed into figures.
- Maintained and protected electronic databases.
- Determined areas of research to increase knowledge in particular field.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Operations Manager
ShaTiff Nails And Spa
Conroe , TX
09.2018 - 11.2019
- Identified procedure or process changes required to improve performance and productivity.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Developed systems to track and log work issues.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reviewed operations reports to understand numbers and trends.
- Increased profit by streamlining operations.
- Partnered with vendors and suppliers to effectively manage and budget.
Education
Bachelor of Science - Health Care Administration
Training & Certifications Customer Service & Communication Skills in-house training, Vidotour - undefined
Hung Vuong University
Certificate - Pharmacy
Pharmacy Tech Scholar
Online 06.2021 - Current
Medical Billing & Coding - Healthcare
Penn Foster School
Online 08.2021 - Current
Skills
Administrationundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Contact Center Representative
All Web Leads
09.2022 - Current
Pharmacy Research Volunteer
Memorial Herman Medical Center
09.2022 - Current
Shift Supervisor
CVS Pharmacy
10.2021 - Current
Pharmacy Technician Trainee
CVS Pharmacy
10.2021 - 03.2018
Medical Billing & Coding - Healthcare
Penn Foster School
08.2021 - Current
Certificate - Pharmacy
Pharmacy Tech Scholar
06.2021 - Current
Operations Manager
ShaTiff Nails And Spa
09.2018 - 11.2019
Healthcare Administration Intern
Froedtert Hospital And Medical College Cardiology
01.2017 - 05.2017
Clerk
Pulmonary Clinic, Froedtert Hospital
01.2015 - 11.2015
Gift Shop Associate
Froedtert Hospital
01.2015 - 11.2015
Bachelor of Science - Health Care Administration
Training & Certifications Customer Service & Communication Skills in-house training, Vidotour - undefined
Hung Vuong University
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