Ana Abreu Pineda
Yonkers
Summary
Self-motivate Front End, highly experienced in Customer services. Pleasant personality coupled with talents in customer relations. Outgoing when greeting and communicating with others to maintain positive atmosphere. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Front End Manager
Key Foods Supermarket
11.2014 - Current
- Put together schedule for floor staff according to skill sets and coverage needs.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Cultivated strong customer relations and developed effective customer service standards.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated and authenticated returns, exchanges and voids.
- Responded to phone and online customer request.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Test Proctor
Lehmann Law College
08.2022 - 12.2024
- Troubleshot problems with computers used in diverse tests.
- Packaged exams to prepare for delivery to faculty.
- Kept testing materials secured and confidential to prevent cheating.
- Monitored class size of students during exams, effectively reducing possibility of cheating.
- Facilitated the distribution of testing materials to students in a timely manner.
Education
Certification (In Progress) - Accounting
Lehmann College Continuing Educational Program
New York, NYBusiness Administration - Business
Universidad Autonoma De Santo Doming
Santo Domingo, Dominican Republic01-2013
Skills
- Merchandising Expertise
- Hiring and Training
- Staff Training
- Problem Resolution
- Teamwork and Collaboration
- Scheduling and Coordinating
- Documentation and Reporting
- Administrative Skills
- Cash Flow Management
- Listening Skills
- Microsoft Office
- Data Entry
- Bi-Lingual (Spanish-English)
Additional Information
- REFERENCES
- Ambar Mercedes
646-498-6728
- Dave Forcaretta
914-475-3992
Timeline
Test Proctor
Lehmann Law College
08.2022 - 12.2024
Front End Manager
Key Foods Supermarket
11.2014 - Current
Certification (In Progress) - Accounting
Lehmann College Continuing Educational Program
Business Administration - Business
Universidad Autonoma De Santo Doming
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