Ana Acevedo
Los Altos
Summary
Motivated professional skilled in coordinating guest services and managing multiple tasks across various areas. Expertise in conflict resolution, team coordination, and customer support. Highly organized and detail-oriented, excelling in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Hilton Garden inn
Sunnyvale
12.2022 - Current
- Welcoming guests to the hotel with their appropriate tiers of status
- Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay.
- Working proficiently on the hotels electronic reservation system, as well as, other computer programs to ensure a seamless workflow.
- Managed phone calls, emails, and any requests that were given to complete for the day
- Handled all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity.
- Prioritizing guests needs and go out of my way to maximize the guest experience
- Working collectively with other team members to foster a hospitable, approachable, and customer-focused environment for guests
Xperience Associate
Hotel Zico
Mountain View
01.2022 - 03.2023
- Ensuring guests check in and check out of their rooms at their appropriate time
- Greeting all guests with a positive attitude and with a big smile once they enter the hotel
- Assisting guests with hotel reservations for guests rooms
- Providing parking and amenities guidance for guests
- Assisting with carrying, holding, and storing guests luggages or other items
- Managing multiple phone calls, emails, radio calls, and or requests
- Handling all financial manners including cash and credit card transactions
- Helping out guest with their needs during the entirety of their stay
- Training and helping out new upcoming team members
- Performing other additional duties per request by management
- Ensuring overall guest satisfaction during guest stay
Health and Safety Coordinator
Stanford University
stanford
10.2020 - 09.2021
- Ensure proper COVID-19 guidelines/signage are properly displayed throughout campus
- Ensure staff, students, visitors, and parents are properly wearing face masks and are practicing physical distancing
- Report issues and concerns to R&DE Assistant Director or other Health and Safety personnel
- Communicate with team members regarding issues to minimize health and safety concerns
- Perform frequent audits of PPE stock as directed to gather data on student and staff behavior regarding COVID-19 guidelines
Education
Associate of Science -
Foothill Community College
Los AltosLos Altos
Skills
- Ambitious
- Problem solving
- Workflow organization
- Self-motivated
- Fast-paced environment adaptability
- Team building
- Customer service
- Time management
- Multitasking efficiency
Languages
- English
- Spanish
Timeline
Front Desk Associate
Hilton Garden inn
12.2022 - Current
Xperience Associate
Hotel Zico
01.2022 - 03.2023
Health and Safety Coordinator
Stanford University
10.2020 - 09.2021
Associate of Science -
Foothill Community College