Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Extracurricular activities
Timeline
Maribel
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Ana Umanzor

West Palm Beach,FL

Summary

Dynamic Sales Associate with proven expertise at Old Navy, excelling in customer service and sales. Recognized for enhancing shopping experiences and consistently achieving sales goals through effective problem-solving and teamwork. Proficient in cash register operations, I foster customer loyalty while driving store efficiency and promoting special programs.

Overview

1
1
year of professional experience

Work History

Sales Associate

Old Navy, Gap
12.2024 - Current
  • Assisted customers in product selection, ensuring positive shopping experiences.
  • Managed cash register operations, processing transactions accurately and efficiently.
  • Resolved customer inquiries and concerns promptly, fostering loyalty and satisfaction.
  • Learned product knowledge quickly to assist customers effectively with their needs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Processed transactions quickly and accurately using point-of-sale systems.
  • Assisted customers in product selection, enhancing shopping experience and satisfaction.

Education

GED -

Worthington High School
West Palm Beach, FL

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Problem-solving
  • Excellent people skills
  • Flexible schedule
  • Cash register operation
  • Sales expertise
  • Retail store operations

Accomplishments

  • Resolved product issue through consumer testing.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Languages

Spanish

Extracurricular activities

soccer

work out

I play an instrument

Go church





Timeline

Sales Associate

Old Navy, Gap
12.2024 - Current

GED -

Worthington High School

Maribel

N/A

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