Ana Adams
Brawley,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a position with professional and personal growth. Offering excellent communication and good judgment. Dedicated State of California professional with history of meeting institutional and agency goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization of any department.
Overview
10
10
years of professional experience
Work History
Office Technician
Calipatria State Prison, CAL
Calipatria, CA
12.2014 - Current
- Preformed variety of business service duties and have assisted in assignments beyond regular duties.
- Solicited quotes from vendors.
- Create Purchase Requisitions.
- Create Purchase Orders.
- Worked out of class as Business Service Associate.
- Create Service and Expense Contracts.
- Worked out of class as Business Service Officer I, Supervisor.
- Maintained and created contracts with vendors for services and supplies.
- Supply and Warehouse records management.
- Received and routed business correspondence to correct departments and staff members.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Office Assistant
Calipatria State Prison, CAL
Calipatria, CA
09.2013 - 12.2014
- Under direction of the Principal and/ or Vice Principal, worked in an educational environment as school secretary and registrar.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with staff, outside schools, inmate porter and inmate family members by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Helped coordinate graduations and prepared milestone credit certificates.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
- Developed correspondence letters, memos and emails.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Verified accuracy of inmate educational records by consistently updating and scanning their files.
- Arranged rapid office equipment repair and maintenance with vendors.
- Prepared meeting materials and took clear notes to distribute to faculty during monthly staff development.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Solicited quotes from vendors.
- Creation and management of all education Purchase Orders.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Supported staff on special assignments and proctored tests taken by inmates.
Office Assistant
California Highway Patrol
El Cajon, CA
04.2013 - 08.2013
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with public and staff by phone, email or in-person to provide information.
- Helped with citizen complaints.
- File and maintain all incoming files and subsequent documents related to storages/impounds/recoveries of vehicles and all subpoenas, motions and court orders for officers.
- Created monthly reports that were sent to headquarters.
- Delivered clerical support by handling range of routine and special requirements.
- Executed record filing system to improve document organization and management.
Public Safety Dispatcher
California Highway Patrol
San Diego, CA
03.2012 - 03.2013
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Utilized CAD system to track and maintain case incident numbers and logs.
- Received and handled 911 and non-emergency calls, dispatch calls to appropriate agencies and officers on duty.
- Inputted information from all calls into system, using CAD and maintaining accuracy of details.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Communicate with several different Allied Agencies.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Education
Associate of Arts - Social And Behavioral Sciences
San Diego Mesa College
San Diego, CA05.2011
Skills
- Data Entry/Recording and 10-Key
- Adobe Systems Adobe Acrobat
- Business Correspondence/Documentation
- Administrative and Office Reception
- Office Equipment Maintenance
- Office Supplies and Inventory Management
- Information Confidentiality
- Microsoft Office/Windows/Excel/Outlook
- Correspondence and Office Documents
- Record Sorting/Filing/Inventory
- Office Supervision
- Team Goals Oriented/Departmental Support
- Time Management/Problem-Solving
- Bid Preparation
- Customer Service
- SAP
Timeline
Office Technician
Calipatria State Prison, CAL
12.2014 - Current
Office Assistant
Calipatria State Prison, CAL
09.2013 - 12.2014
Office Assistant
California Highway Patrol
04.2013 - 08.2013
Public Safety Dispatcher
California Highway Patrol
03.2012 - 03.2013
Associate of Arts - Social And Behavioral Sciences
San Diego Mesa College