Ana-Alicia Fleming
Charlotte,NC
Summary
Dynamic Sr. Certified Pharmacy Technician with extensive experience at Walgreens, excelling in medication therapy management and patient counseling. Proven track record of enhancing pharmacy efficiency and improving patient satisfaction through exceptional customer service. Skilled in insurance billing and compliance, with a strong commitment to team collaboration and regulatory adherence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Certified Pharmacy Technician
Walgreens
08.2006 - Current
- Processed and dispensed medications accurately in compliance with pharmacy regulations.
- Assisted pharmacists in managing inventory levels and ordering supplies efficiently.
- Conducted medication reconciliation to ensure patient safety and minimize errors.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Trained and mentored new pharmacy technicians on operational procedures and protocols.
- Collaborated with healthcare professionals to optimize patient medication therapy management.
- Maintained accurate records of prescriptions and controlled substances following legal guidelines.
- Implemented best practices for medication storage and handling to enhance safety standards.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Reviewed and verified customer information and insurance provider information.
- Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Restocked automated medication dispensing equipment.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
- Implemented effective loss prevention strategies by maintaining vigilant oversight of controlled substances handling and storage practices.
- Answered patients' questions and troubleshot prescription issues.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
- Counted, measured, and compounded medications following standard procedures.
- Advocated for patients' compliance with medication guidelines.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Enhanced pharmacy efficiency by streamlining medication dispensing processes and implementing inventory management systems.
- Reduced medication errors by conducting thorough drug utilization reviews and providing patient counseling on proper usage.
- Reviewed medication orders.
Education
Pharmacy
Caroline Center
Baltimore, MD03.2006
Skills
- Immunization administration
- Problem-solving skills
- Insurance billing
- Insurance verification
- Maintaining records
- Pharmaceutical calculations
- Medication dispensing
- Calculating insurance coverage
- HIPAA compliance
- Team collaboration
- Patient confidentiality
- Workflow optimization
- Dosage form preparation
- Drug inventory control
- Manual and automated medication dispensing
- Updating medication histories
- Drug storage procedures
- Pharmacy equipment use
- Medication therapy management
- Pharmacy software proficiency
- HIPAA
- Compounding techniques
- Staff training and development
- Sterile technique
- Pharmacology expertise
- Drug utilization review
- New hire onboarding
- Drug interaction monitoring
- Staff development
- Patient counseling
- Aseptic techniques
- Prescription processing
- Pharmacy and customer records management
- Drug classification
- Preparing sterile compounds
- Inventory supply monitoring
- Medication storage
- Pharmacy operations
- Proper labeling procedures
- Filling prescriptions precisely
- Troubleshooting malfunctioning equipment
- FDA compliance
- Point of sale systems proficiency
- Quality assurance and control
- Inventory control
- Report preparation
- Order verification
- Regulatory compliance
- Pharmacy operations management
- Drug storage
- Proper labeling
- Customer service
- Data entry
Certification
PTCB CERTIFICATION
MARYLAND STATE CERTIFICATION
NORTH CAROLINA STATE CERTIFICATION
Timeline
Sr. Certified Pharmacy Technician
Walgreens
08.2006 - Current
Pharmacy
Caroline Center
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