Summary
Overview
Work History
Education
Skills
Technology Proficiencies
Languages
Timeline
CustomerServiceRepresentative

Ana Allende

Garden Grove,USA

Summary

Experienced professional with 15+ years of diverse administrative experience in the escrow, medical, and insurance sectors. Thrives in fast-paced, highly regulated environments, demonstrating a strong understanding of the significance of attention to detail, discretion, and maintaining a positive demeanor to consistently deliver excellence. Looking to leverage extensive background for a successful transition into next career.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Centene
10.2022 - 01.2025
  • Handled substantial influx of personalized communications via calls and emails.
  • Provide quantities metrics on customers satisfaction, top call handling time and inquiry volume
  • Recorded reconciliations and issued refund checks for accounts with available funds
  • Provide exceptional customer service when handling calls to avoid escalation issues
  • Resolving customer complaints in an efficient and timely manner
  • Accurately document, each call and outcome in the reporting system in a clear and concise manner
  • Resolving Generate weekly reports for leadership and management

Office Administrator/Disbursement

Blend
10.2020 - 10.2022
  • Worked in a remote environment using Amazon Workspaces and Citrix/AtClose/Workday software for daily tasks
  • Accountable to print disbursement checks to borrowers and clients and reconcile and balance their accounts
  • Recorded reconciliations and issued refund checks for accounts with available funds
  • Ensured accuracy in all new customer accounts and changes to existing files
  • Consistently checked documents from clients to further proceed with disbursements
  • Exceeded daily productions goals by 200%
  • Managed and worked in numerous systems, reviewed Title Commitments, Survey, earnest money contracts, Tax Certificates, Mortgage Insurance certificates along with the Note, Deed of Trust, and all riders
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Reconciled account files and produced monthly reports.

Customer Service Representative

Insight Global
07.2019 - 09.2019
  • Responded to telephone inquiries from customers/associates providing them with quality customer service when inquiring about the availability of products or status of orders
  • Listened attentively to caller needs to ensure a positive customer experience
  • Strived for a quick resolution to their concern
  • Order entry

Education

High School Diploma -

Santiago High School
Garden Grove, CA
09.2001

Skills

  • Business & Administrative Processes
  • Escrow Processes
  • File & Records Management
  • Financial Report Generation
  • High Call Volume Call Center
  • Customer Service
  • CRM Systems/Atlas
  • Mercedes
  • Softpro
  • Working Remotely
  • Microsoft Word
  • Outlook
  • Teams
  • Zoom
  • Slack
  • CRM
  • RealIEC
  • Microsoft Excel
  • PowerPoint
  • Amazon Workspace
  • Citrix
  • AtClose
  • ABS
  • Omni
  • TurCare Macess

Technology Proficiencies

  • Microsoft Word
  • Outlook
  • Teams
  • Zoom
  • Slack
  • CRM
  • Softpro
  • RealIEC
  • Microsoft Excel
  • PowerPoint
  • Amazon Workspace
  • Citrix
  • AtClose
  • ABS
  • Omni
  • TurCare
  • Macess

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Centene
10.2022 - 01.2025

Office Administrator/Disbursement

Blend
10.2020 - 10.2022

Customer Service Representative

Insight Global
07.2019 - 09.2019

High School Diploma -

Santiago High School

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Ana Allende