ANA ALONZO
Fayetteville,GA
Summary
Dynamic bilingual professional with over 14 years of experience in business operations, team leadership, and customer service. Expertise in onboarding, employee relations, conflict resolution, and training has consistently driven operational efficiency and team cohesion. A recent Master's degree in Management and Leadership, with a strong emphasis on human resources, complements a proven track record of streamlining processes and fostering diverse teams. Eager to leverage leadership, organizational acumen, and a people-centered approach in an HR role that prioritizes initiative, empathy, and efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner & Operator
All About Your Home Cleaning, LLC
07.2016 - Current
- Hired, onboarded, and supervised employees; coached staff on performance, scheduling, and customer service excellence
- Managed day-to-day operations including scheduling, team communication, and client satisfaction
- Developed workflows and systems to streamline task management, increase efficiency, and ensure service quality standards
- Handled employee relations concerns with professionalism and care; ensured compliance with workplace standards
- Oversaw budgeting, invoicing, and financial reporting for 25+ recurring clients
- Maintained a culture of accountability and excellence through regular team meetings and performance feedback
- Conducted quality assurance inspections and implemented service improvement plans
Office Manager & Administrative Assistant
Luna Motors CXA, LLC
05.2015 - 06.2016
- Managed daily office functions, team coordination, and interdepartmental communication
- Prepared internal reports and supported business planning through data tracking and interpretation
- Developed document management systems and improved recordkeeping protocols
- Handled supply management, procurement, and vendor communication
Personal Banker
FirstBank of Colorado
05.2010 - 12.2014
- Delivered personal and commercial banking services with a focus on customer needs and long-term relationships
- Supported new account openings, product recommendations, and financial services support
- Maintained transaction accuracy, managed sensitive records, and ensured compliance with banking policies
Education
Master of Science - Management and Leadership
Purdue University Global
05-2025
Bilingual Bank Customer Service - Personal Banker Program
Mi Casa Resource Center
03-2010
Bachelor of Science - Accounting
Universidad Adventista Dominicana
01.1999
Skills
- Customer support expertise
- Team dynamics management
- Effective team leadership
- Strategic development
- Financial budgeting
- Financial data analysis
- Data insights
- Experienced with Microsoft Office applications
- Experienced with Zoom meetings
- Fluent in English and Spanish
Certification
Currently pursuing HR-related coursework; open to SHRM or HRCI certification opportunities
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Owner & Operator
All About Your Home Cleaning, LLC
07.2016 - Current
Office Manager & Administrative Assistant
Luna Motors CXA, LLC
05.2015 - 06.2016
Personal Banker
FirstBank of Colorado
05.2010 - 12.2014
Bachelor of Science - Accounting
Universidad Adventista Dominicana
Master of Science - Management and Leadership
Purdue University Global
Bilingual Bank Customer Service - Personal Banker Program
Mi Casa Resource Center