Nancy Hernandez
Freeport
Summary
Efficient IVF medical assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IVF MEDICAL ASSISTANT
SHER FERTILITY SOLUTIONS
New York, NY
03.2023 - Current
- Assisted physicians and nurses with patient examinations, fertility treatments, and reproductive procedures in a high-volume IVF setting.
- Prepared and supported patients for Egg Retrievals, Frozen Embryo Transfers, Intrauterine Inseminations, D&C, and sclerotherapy procedures.
- Performed phlebotomy and specimen collection with focus on patient comfort, accuracy, and proper handling.
- Obtained and documented patient medical histories, medications, symptoms, allergies, and vital signs.
- Maintained accurate and timely documentation in EMR system ensuring completeness of patient charts prior to treatment.
- Entered and managed medical record data, including integration of outside records into in-house systems to ensure continuity of care.
- Monitored incoming external patient documentation and coordinated record updates for in-house treatment planning.
- Communicated with physicians, nurses, and administrative staff to resolve missing requirements and ensure efficient clinic workflow.
- Collaborated with external laboratories and vendors including ReproSource, Natera, Labcorp, and Quest Diagnostics regarding requisitions, billing updates, and annual changes in testing protocols and requirements.
- Coordinated specimen and tissue shipments to external laboratories including Igenomix, ReceptivaDx, Natera, Labcorp, and Quest Diagnostics for specialized reproductive and genetic testing.
- Assisted in operating room preparation and intra-procedure support while maintaining sterile technique before, during, and after procedures.
- Supported nursing staff with SART data entry and reporting as needed.
- Trained and mentored new medical assistants on clinic workflows, procedures, and patient care standards.
- Managed medical supply inventory and ensured proper stocking, organization, and sanitation of exam and procedure rooms.
- Provided compassionate, patient care throughout all stages of fertility treatment.
LEAD MEDICAL ASSISTANT
KEZ MED MEDICAL PC
Bronx, NY
03.2022 - 03.2023
- Performed patient intake including vital signs, height/weight, chief complaints, and medical history documentation.
- Performed phlebotomy and specimen collection with accurate labeling, requisition handling, and proper processing.
- Performed EKGs and assisted with cardiac diagnostic testing including stress tests and ABI procedures.
- Prepared, applied, and managed heart monitoring devices including ZIO patches and MCT monitors.
- Uploaded and managed cardiac reports and monitored overdue device returns and patient compliance logs.
- Assisted providers with clinical procedures and supported interpretation workflow via Studycast and EMR systems.
- Maintained exam room readiness through cleaning, sterilization, stocking, and infection control procedures.
- Ensured compliance with HIPAA, OSHA standards, and infection control protocols including PPE usage and biohazard disposal.
- Maintained accurate EMR documentation, including chart updates, scanned records, and faxed medical information.
- Coordinated patient scheduling, appointment confirmations, and follow-up communications.
- Supported quality control processes in accordance with NYS guidelines.
- Provided patient support in a fast-paced environment, ensuring safety, comfort, and continuity of care.
- BLS certified and supported clinical operations in a cardiology outpatient setting.
PATIENT CARE TECHNICIAN
RCM TECHNOLOGIES
Bronx, NY
01.2022 - 03.2022
- BLS certified
- Performs and records in patients’ charts, such as collecting specimens and taking vital signs, intake and outpatient and weight/height.
- Responsible for recording chief complaints in medical records.
- Perform EKG’s
- Provide patients who need phlebotomy testing performed.
- Providing the right requisition once a blood sample is taken.
- Labels all specimens appropriately, handwritten patient name and a label.
- Adhere to practice policies around HIPAA compliance, staff and patient safety.
- Adhere to safety and scientifically accepted infection control practices and standards.
- Performing quality control as per NYS guidelines.
- Adheres to OSHA bloodborne pathogen standard.
- Wearing the right PPE in order to keep everyone safe, such as gowns, gloves, headgear and mask especially due to covid/ proper disposal of hazardous materials.
- Preparing and disinfecting exam rooms.
- Opening the door to patients during covid/ signing in patients with scheduled appointments.
- Provide patients/ co-workers with a comfortable and safe environment.
MEDICAL ASSISTANT
AMERICAN FAMILY CARE URGENT CARE
East Meadow, NY
10.2020 - 10.2021
- BLS certified and supported clinical operations in a high-volume urgent care setting.
- Performed phlebotomy and specimen collection with proper labeling, documentation, and handling.
- Obtained patient vital signs, medical histories, and chief complaints for provider evaluation.
- Performed routine diagnostic testing including EKGs, urinalysis, urine cultures, and vision screening.
- Assisted physicians with examinations, treatments, and minor in-office procedures.
- Prepared, cleaned, and restocked exam rooms and procedure areas following infection control standards.
- Maintained HIPAA, OSHA, and safety compliance, including proper PPE use and biohazard disposal.
- Documented patient information and updated electronic medical records (EMR) accurately and in a timely manner.
- Processed laboratory requisitions and coordinated specimen handling for external testing.
- Assisted with X-ray preparation and image storage as directed by providers.
- Answered phones, completed patient call-backs, and assisted with appointment coordination.
- Supported patient communication including consent forms, translation assistance, and intake documentation.
- Assisted with occupational health visits including DOT physicals, workers’ compensation, and injury-related cases.
EVENTS COORDINATOR
CORAL HOUSE
Baldwin, NY
11.2015 - 11.2020
- Maintaining a working relationship with vendors and venues.
- Understanding the complex needs of different events, and diverse clients.
- Planning events aspects, such as venue, seating, dinning, and guest list.
- Ability to delegate event planning tasks to other staff members when necessary.
- Managing/ overseeing events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, organizing vendors, and managing take-down.
- Anticipating and planning for possible different scenarios/ strong communication skills.
STUDENT MEDICAL ASSISTANT (EXTERNSHIP)
PROHEALTH URGENT CARE
Freeport, NY
06.2020 - 07.2020
- Prepare exam rooms for use following protocol including: disinfecting, stocking all rooms, checking vaccinations and medications available for the day.
- Responsible for Practice Health & Safety Assessment tasks such as log keeping, sample medication cabinet, etc.
- Clean, set up, and prepare equipment and supplies for use.
- Stores all supplies and specimens properly as per guidelines.
- Performs laboratory test procedures within established criteria. Including but not limited to:
- Performing quality controls as per NYS guidelines.
- Maintaining logs with accurate documentation.
- Follow NY state guidelines for CLIA waived testing.
- Adheres to safety and scientifically accepted infection control practice and standards. Including but not limited to:
- Follow hand-washing protocols/ practices aseptic techniques.
- Utilizes personal protective equipment, e.g. gloves, lab coats, mask.
- Maintains proper disposal of hazardous materials.
- Demonstrates knowledge of the role in emergency disasters.
- Adheres to OSHA bloodborne pathogen Standard.
- Follows National Patient Safety Goals, using two patient identifiers at all times.
- Provides a comfortable and safe environment.
- Responsible for recording chief complaints in medical records.
- Assists physicians with examination and treatment within scope of practice.
- Demonstrates awareness of patients’ limitations and plans accordingly.
- Prepares patients for examinations and treatment.
- Performs EKG and PFTs as directed.
- Collects specimens such as blood and urine and records the results in the patient's record for the prescriber to review.
- Labels all specimens appropriately using two patient identifiers.
Education
Medical Assistant Diploma -
Hunter Business School
Levittown, NY01-2020
High School Diploma - undefined
Freeport High School
Freeport, NY01-2015
Skills
- CPR Certified (BLS) & OSHA Trained
- Phlebotomy (Venipuncture & Capillary Puncture)
- EKG Administration
- Patient Intake & Medical Histories
- Vital Signs & Patient Monitoring
- Electronic Medical Records Documentation
- ICD-10 & CPT Coding
- Fertility & Reproductive Procedure Support (IVF, FET, IUI, Egg Retrieval, D&C, Sclerotherapy)
- Operating Room & Procedure Room Assistance
- Sterile Technique & Infection Control
- Specimen Handling & Lab Processing
- Lab Coordination
- Medical Record Data Entry & Chart Management
- Requisition Coordination (lab and testing follow-ups)
- Strong Communication Between Providers, Nurses, and Patients
- Multitasking in High-Volume Clinical Settings
- Team Training & Workflow Support
Certification
- Medical Assistant Diploma
(Includes OSHA Safety Training, EKG Certification, Phlebotomy Training, and Clinical Medical Assistant Skills) - Basic Life Support (BLS) / CPR Certified
LANGUAGES
English | Fluent
Spanish | Fluent
Timeline
IVF MEDICAL ASSISTANT
SHER FERTILITY SOLUTIONS
03.2023 - Current
LEAD MEDICAL ASSISTANT
KEZ MED MEDICAL PC
03.2022 - 03.2023
PATIENT CARE TECHNICIAN
RCM TECHNOLOGIES
01.2022 - 03.2022
MEDICAL ASSISTANT
AMERICAN FAMILY CARE URGENT CARE
10.2020 - 10.2021
STUDENT MEDICAL ASSISTANT (EXTERNSHIP)
PROHEALTH URGENT CARE
06.2020 - 07.2020
EVENTS COORDINATOR
CORAL HOUSE
11.2015 - 11.2020
High School Diploma - undefined
Freeport High School
Medical Assistant Diploma -
Hunter Business School