Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ana Alvarenga

Little Falls,NJ

Summary

I believe that success happens when we make sense of the complex. How I do that is by finding better ways and sharing them. Ultimately what I bring is a deep understanding.


Dedicated, hardworking and passionate professional with strong organizational skills eager to secure entry-level Operations Manager position with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Operations Manager

Marmiro Stone, Inc
04.2016 - Current
  • Supervise warehouse and fabrication staff and kept employees compliant with company policies and procedures.
  • Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conduct regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Lead hiring, onboarding and training of new hires to fulfill business requirements.
  • Develop and maintained relationships with external vendors and suppliers.
  • Develop systems and procedures to improve operational quality and team efficiency.
  • Enhance customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Process and assign Sales Order to the Warehouse and Fabrication Team Member.
  • Working Knowledge about Square Footage to calculate Linear Feet.
  • Schedule weekly production for GMMs/ Hand Tools/ Thibaut/ Omax.
  • Inspect inbound vendor material.
  • Select location for Containers arriving from Turkey as well as contacting inland carrier for updates on container delivery date from the Port.
  • Inspect inbound Containers from Turkey and China with Packing Lists and CTPAT once it has been unloaded by a Warehouse Team Member.
  • In charge of making Weekly Delivery Schedule for three flatbeds and one box truck + Pick Up Schedule.
  • Perform cycle counts to prevent inventory shrink.
  • In charge of inspecting material after fabricated for quality control purposes.
  • Inspect inbound/outbound truckloads
  • In charge of invoicing daily/weekly for Accounting Department material being delivered by Marmiro or pick up by client and 3rd parties (LTLs).
  • Working knowledge in QuickBooks (Sales Orders, Estimates, Invoices, Inventory, Purchase Orders, Adjust Inventory, Transfer Inventory between locations).
  • Approve Returns and send paperwork to Accounting for credit memos.
  • Approve vendor invoices for Accounting Department.
  • Approve regular payroll submissions for employees.
  • Working knowledge on how to proceed when injuries happen at the workplace + WC procedure.

Sales Associate

Forever 21
05.2014 - 04.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Shared product knowledge while making personal recommendations.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional costumer interactions. Stock expert.
  • Processed merchandise.
  • Back to stock procedure.
  • Received shipment procedure.
  • Floor sets.
  • Overnights.
  • Fitting Room procedure.
  • Closing procedure.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Store Manager

Fabco Shoes, Inc
02.2010 - 05.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Associate of Arts - Studio Arts

Hudson County Community College
Jersey City, NJ

High School Diploma -

Colegio Guadalupano
El Salvador
10.2007

Skills

  • Fast Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Bilingual - Fluent in English and Spanish
  • MS Office Proficient
  • Merchandising and Stocking
  • Inventory Management
  • Staff Management
  • Staff Training
  • Schedule Management
  • Invoice Processing

Accomplishments

  • Earned the “Best Inventory” Award in 2013.
  • Promoted to Assistant Manager after 4 months with the company.
  • Promoted to Store Manager after 9 months with the company.

Certification

Hazard Identification and Control Certificate.


Heat Illness Prevention Certificate.


Ladder Safety Certificate.


Silica Safety Certificate.


PPE Certificate.

Timeline

Operations Manager

Marmiro Stone, Inc
04.2016 - Current

Sales Associate

Forever 21
05.2014 - 04.2016

Store Manager

Fabco Shoes, Inc
02.2010 - 05.2014

Associate of Arts - Studio Arts

Hudson County Community College

High School Diploma -

Colegio Guadalupano

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Ana Alvarenga