Ana Alvarez
North Richland Hills,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to contribute to a dynamic team and make a positive impact.
Overview
11
11
years of professional experience
Work History
Office Manager
Rehab Recover Perform Chiropractic PLLC
Keller, Texas
10.2018 - Current
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Processed payroll accurately ensuring all employees were paid on time.
- Assisted in recruiting, onboarding and training new employees.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained filing system for records, correspondence and other documents.
- Maintained confidential records relating to personnel matters.
- Organized company events including holiday parties, team building activities .
- Coded and entered daily invoices with in-house accounting software.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Automated office operations for managing client correspondence, payment schedules and data communications.
Grooming Salon Manager
PetSmart Charities
Hurt, Texas
04.2013 - 08.2018
- Managed daily operations of the grooming salon including scheduling appointments, ordering supplies, and managing employees.
- Conducted regular staff meetings to ensure team was up-to-date on new products, services, and policies.
- Trained new employees in proper techniques for providing quality pet care services.
- Maintained records of customer purchases and appointment information in order to maximize client satisfaction.
- Provided exceptional customer service by responding quickly to inquiries and addressing any complaints or concerns promptly.
- Developed and implemented customer service standards for the grooming salon.
- Performed administrative tasks such as creating reports, tracking sales data, and reconciling financial transactions.
- Recruited new staff members by conducting interviews and selecting qualified applicants for open positions.
- Scheduled employees and oversaw customer appointment calendar.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
Education
Richland High School
North Richland Hills, TX05-2011
Skills
- Customer Service
- Financial Tracking
- Customer Relations
- Billing
- Office Administration
- Computer Skills
- Call handling
- System Documentation
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Office Manager
Rehab Recover Perform Chiropractic PLLC
10.2018 - Current
Grooming Salon Manager
PetSmart Charities
04.2013 - 08.2018
Richland High School
Similar Profiles
Samantha SmithSamantha Smith
Physical Therapy Student at Rehab 2 PerformPhysical Therapy Student at Rehab 2 Perform
BECKY JOHNSONBECKY JOHNSON
Medical Billing Specialist at Lake Stevens Chiropractic, PllcMedical Billing Specialist at Lake Stevens Chiropractic, Pllc
Elliot LevyElliot Levy
Chiropractor at Camden/Plymouth Chiropractic PLLCChiropractor at Camden/Plymouth Chiropractic PLLC