Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ana Amesquita

Charles Town,WV

Summary

Bilingual professional with expertise in executive support and team leadership, ensuring efficient business operations. Proven ability to manage multiple priorities with a focus on detail and dependability. Extensive background in office management, accounting, vendor negotiations, and process improvement. Recognized for strong work ethic, adaptability, and exceptional communication skills that drive team performance and organizational success.

Overview

14
14
years of professional experience

Work History

Preschool Lead Teacher

Cookies n Milk
Kearneysville, WV
03.2023 - Current
  • Developed and implemented age-appropriate activities to enhance preschoolers' physical, mental, social, and emotional growth.
  • Prepared and served meals during daily mealtimes while teaching proper table manners.
  • Instructed children on foundational concepts such as colors, numbers, shapes, and letters.
  • Established strong relationships with parents to facilitate open communication about child progress.
  • Collaborated with educators to design inclusive weekly lesson plans catering to diverse learning styles.
  • Encouraged creativity by providing materials for art projects and music activities.
  • Supervised outdoor playtime sessions, ensuring safe equipment use.
  • Promoted language development through storytelling, singing, and reading aloud.

Remote Scheduling Coordinator

Fairy Tale Tours
Greencastle, PA
11.2021 - Current
  • Coordinated transportation for Before and After Care program for Berkeley County Schools students.
  • Developed travel itineraries tailored to client specifications.
  • Established strong guest relationships, enhancing overall satisfaction.
  • Designed tour programs focused on delivering positive guest experiences.
  • Managed travel arrangements for diverse clients, including groups and special-needs individuals.
  • Addressed client inquiries and swiftly resolved issues related to travel arrangements.
  • Streamlined operational efficiencies in managing domestic and international travel accommodations.
  • Created and enforced scheduling policies to standardize operational procedures.

Bilingual Scheduling Specialist

Shenandoah Community Health
Winchester, VA
10.2021 - 07.2022
  • Answered phone calls and welcomed visitors to office, ensuring a professional atmosphere.
  • Gathered patient records for providers to facilitate accurate consultations.
  • Collected patient information, verified insurance, and processed co-payments during check-in.
  • Scheduled and confirmed appointments for diagnostic, surgical, and consultation services.
  • Maintained patient confidentiality in compliance with HIPAA protocols using encryption software.
  • Organized medical supply inventory to ensure continuous availability of essential items.
  • Informed patients of financial responsibilities before rendering services.
  • Entered insurance details and health history into patient database for accurate record-keeping.

Manager's Assistant

FYB LLC DBA Mountaineer Pub
Martinsburg, WV
11.2020 - 04.2022
  • Oversaw restaurant maintenance and cleanliness, assigning tasks to ensure operational efficiency.
  • Established positive relationships with guests and employees through strong interpersonal skills.
  • Coached team members on food safety, sanitation, and customer service techniques to boost revenue.
  • Maintained compliance with food safety regulations while enforcing health codes.
  • Scheduled daily work assignments for staff, maximizing productivity across operations.
  • Monitored and evaluated food, beverage, and service quality to uphold patron satisfaction.
  • Developed marketing strategies aligned with corporate objectives and market trends.
  • Delivered marketing strategy updates to upper management for informed decision-making.

Customer Service Supervisor

City National Bank
Inwood, WV
08.2017 - 06.2020
  • Established rapport with customers, managers, and team members to foster a successful work environment.
  • Maintained comprehensive knowledge of products and services to address complaints promptly.
  • Assisted staff in resolving complex issues and implementing effective solutions.
  • Generated reports and notifications for account holders to ensure timely communication.
  • Exceeded sales goals by promoting bank offerings during customer interactions.
  • Verified transactions involving cashier's checks, money orders, and account transfers accurately.
  • Completed month-end and year-end closings while ensuring records remained audit-ready.
  • Trained employees on cash drawer operations to enhance operational efficiency.

Office and Store Manager

Total Pools & Service
Purcellville, VA
07.2015 - 06.2017
  • Trained and mentored associates on daily tasks and procedures.
  • Balanced sales, reconciled cash, and processed bank deposits for opening and closing duties.
  • Managed inventory tracking and conducted physical counts to minimize loss.
  • Monitored employee performance, identifying gaps for corrective action.
  • Enhanced customer satisfaction through relationship building and effective problem-solving.
  • Oversaw inventory management via cycle counts, audits, and shrinkage control.
  • Resolved customer complaints promptly to build confidence and trust.
  • Administered payroll while maintaining accurate employee documentation.

Front End Sales Associate

Food Lion
Falling Waters, WV
10.2011 - 04.2015
  • Maintained clean and organized front end to enhance customer sales.
  • Collaborated with customer service team to address complex concerns.
  • Resolved issues such as incorrect pricing and missing tags independently.
  • Assisted customers in locating products, answering inquiries, and providing product recommendations.
  • Trained new team members on cash register operation, stock management, and customer service protocols.
  • Tracked sales data using computer systems and updated reports regularly.

Education

Cosmetology

The Temple _ Paul Mitchell Schools
Frederick, MD
04-2026

Associate of Science - Business Administration

Blue Ridge Community And Technical College
Martinsburg, WV
05.2025

High School Diploma -

Hedgesville High School
Hedgesville, WV
05-2013

Skills

  • Performance evaluation
  • Staff coordination
  • Information management
  • Customer engagement
  • Scheduling proficiency
  • Business administration
  • Customer relationship management
  • Office administration
  • Critical thinking
  • Microsoft Office proficiency
  • Spanish translation
  • First aid certification
  • Dependability and work ethic
  • Proficient in Spanish

References

Glenda Fuller | Shenandoah Community Health - Organizational Risk Manager

gfuller@svms.net |304-620-7552

Kevin Mennett | Hedgesville High School -English Teacher

Theroo32@hotmail.com | 814-242-6753

Natalia Rhoe | Blue Ridge Community and Technical College -Psychology Professor

naalge@gmail.com | 757-362-4871

Sierra Tothill | YMCA of Hagerstown - Human Resources Director

Sierrat@ymcahagerstown.org | 240-329-6877

Timeline

Preschool Lead Teacher

Cookies n Milk
03.2023 - Current

Remote Scheduling Coordinator

Fairy Tale Tours
11.2021 - Current

Bilingual Scheduling Specialist

Shenandoah Community Health
10.2021 - 07.2022

Manager's Assistant

FYB LLC DBA Mountaineer Pub
11.2020 - 04.2022

Customer Service Supervisor

City National Bank
08.2017 - 06.2020

Office and Store Manager

Total Pools & Service
07.2015 - 06.2017

Front End Sales Associate

Food Lion
10.2011 - 04.2015

Cosmetology

The Temple _ Paul Mitchell Schools

Associate of Science - Business Administration

Blue Ridge Community And Technical College

High School Diploma -

Hedgesville High School

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Ana Amesquita