Ana Arana
Van Nuys,CA
Summary
Results-driven Key Holder with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.
-Productive Bakery Clerk well-versed in providing personable service and meeting customer expectations. Strong familiarity with basic recipes and kitchen equipment acquired over 3 years of industry experience. Committed to contributing to dynamic bakery team.
Overview
4
4
years of professional experience
Work History
Barista
Whole Foods Market Inc
11.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Monitored food quality and presentation to maintain high standards.
Key Holder
99cents
08.2020 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Trained and mentored new employees.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Oversaw team of 5 employees.
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
- Completed regular cycle counts and inventory audits.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped and staged for shipments.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
Cashier Team Lead
99centsdollarstore
04.2020 - 07.2022
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Assisted customers by answering questions and fulfilling requests.
Bakery Clerk
99centsdollarstore
11.2019 - 03.2020
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Stocked fruits and vegetables and removed old or poor quality products.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Pleasantly greeted customers and provided prompt and courteous service.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Education
High School Diploma -
Los Angeles Valley College
Van Nuys, CA08.2024
Skills
- Cash Handling and Reconciliation
- Merchandise Quality Assurance
- Delegation and Supervision
- Computer Proficiency
- Implementing Pricing Strategies
- Managing Customer Needs
- New Employee Orientation
- Effective Customer Communication
- Employee Assignments
- Cash Drawer Balancing
- Trash Removal
- Adaptable to Changing Demands
- Telephone Reception
- Packaging and Labeling
- Shrinkage Control
- Price Checking
- Product Rotations
- Flower Arranging
- Cash Counting
- Heavy Lifting
- Willing to Learn
- Time Management
You will not be disappointed
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Timeline
Barista
Whole Foods Market Inc
11.2022 - Current
Key Holder
99cents
08.2020 - Current
Cashier Team Lead
99centsdollarstore
04.2020 - 07.2022
Bakery Clerk
99centsdollarstore
11.2019 - 03.2020
High School Diploma -
Los Angeles Valley College