Ana B. Arce
Norwalk,CA
Summary
Seasoned Operations Manager and talented leader with 25+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
21
21
years of professional experience
Work History
Operations Manager
Wheel and Tire Superstores, LLC
2014.07 - 2018.12
- Established long-term customer relationships through prompt and courteous service.
- Communicated all emergencies, delays due to weather and carrier schedule changes to
customers and all departments. - In charge of all Domestic/Internationals shipments
Enforced the on-time shipment of products to create exceptional customer experiences. - Coded and entered all invoices each day into the in-house accounting software.
- Monitored payments due from clients and promptly contacted clients with past due
payments. - Created presentations for financial reports.
- Responsible for reviewing contracts and preparing audits for all departments.
- Performed complex general accounting functions, including preparation of journal
entries, account analysis and balance sheet reconciliations. - Prepared accurate financial statements at end of the quarter.
- Reviewed collection reports to determine the status of collections and the amounts of
outstanding balances. - Posted receipts to appropriate general ledger accounts.
- Reviewed, processed and closed customer loans.
- Certified by the MCS to process loans for Military/Federal Personnel.
Manager
Super Buy Tires, Inc.
1998.03 - 2014.06
- In charge of credit card department. Reviewed all daily transactions, implemented strategies to prevent fraud, responsible for the resolution of all charge-backs and
disputes. - Responsible for all complaints made trough the Better Business Bureau, Business Consumer Alliance, Consumer Affairs, Attorney General.
- Represented Company in Small
Claims cases. - Quarterly prepared and filed sales tax with California State Board of Equalization.
- Prepared and presented all documentation for State Board of Equalization.
- Insurance, Freight Company, and IRS audits.
- Supervised invoice processing, purchase orders, expense reports, credit memos, and
payment transactions. - Reviewed, processed and closed customer loans.
- Certified by Military Credit Service to process loans for Military/Federal Personnel.
- Researched and resolved AP/AR discrepancies.
- Handled meetings with credit card processors, and freight companies to analyze and
negotiate contracts. - Discussed loss/damage claims and pending credits.
- Processed and coordinated with freight forwarders to expedite all Domestic/International shipments.
- Provided all necessary documentation needed for export shipments.
- Complied at all times with SO, USDA, FDA, DOT and U.S. Customs guidelines and regulations.
- Monitored all inventory transactions and entered year and physical count.
- Verified computations against physical count of stock.
- Managed all aspects of ERP software-Sage BW Gold, and Sage Mas500.
- In charge of hiring, terminating and training personnel.
Education
High School Diploma -
Paramount High School
Paramount, CA06.1994
Skills
- Global Logistics
- LTL knowledge/3PL
- Shipping and Receiving professional
- Credit Card Processing
- Recruitment/staffing
- ERP Software-BWG/Mas500
- Audit preparations and reporting
- FedEx Ship Manager/UPS Worldship/DHL/ DHL Global (additional freight forwarders).
- Friendly demeanor
- Strong work ethic
- Employee coaching
- Multi-line phone talent
- Contract analysis & negotiation
- Superior attention to detail
- Customer service-oriented
- Problem solver
- Exceptional communication skills
- Strong client relations
- Reporting and Analytics
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Wheel and Tire Superstores, LLC
2014.07 - 2018.12
Manager
Super Buy Tires, Inc.
1998.03 - 2014.06
High School Diploma -
Paramount High School
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