Ana Argueta
Anchorage,AK
Summary
Patient-orientated Medical Assistant with 9 years of diverse experience in direct patient care, staff supervision,department operations. Proven to ably under pressure and adapting to new situations and challenges. Currently enrolled at APU and seeking to further my healthcare education in APU’s Associate Degree in the Nursing program.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Safety Attendant
Alaska Regional Hospital
08.2024 - Current
- Facilitated efficient discharges
- Actively participated in unit meetings to stay informed about policy updates or changes in protocols affecting daily tasks.
- Supported individuals with special needs by providing appropriate accommodations and assistance tailored to their unique circumstances.
- Participated in regular training sessions, staying current on best practices for patient safety attendants'' roles and responsibilities.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
Office Manager
Alaska Integrative Psychiatry
12.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Surgery Scheduler
Alyeska Vascular Surgery
02.2022 - 08.2024
- Educated patients on pre-surgery requirements
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Updated daily operating room calendars with accurate appointment schedules.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Increased operational efficiency, managing surgery schedules to accommodate urgent cases without major disruptions.
Office Manager / Lead CMA
Bridges Counseling Connection
02.2015 - 04.2024
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members
- Enhanced office operational efficiency by streamlining filing systems
- Recruited, interviewed and hired employees
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Facilitated cross-departmental collaboration to align financial and operational goals.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Performed blood draws & Centrifuged blood samples
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
Education
Bachelor of Science - Health Sciences
Alaska Pacific University
Anchorage, AKCertified Medical Assistant -
Alaska Career College
Anchorage, AK12.2014
Certified Personal Care Assistant -
Trinion Quality Care Services
Anchorage,AK06.2013
High School Diploma -
Robert Service High School
Anchorage, AK05.2012
Skills
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Adaptability and Flexibility
- Decision-Making
- Medical Coding
- Medical Office Management
- Patient Advocacy
- Direct Patient Care
- Bilingual
- Interpersonal Skills
Certification
- American Red Cross-CPR/AED Certification
- American Red Cross -Basic Life Support Certification (BLS)
- Certified Medical Assistant (CMA)
- Management Training
Timeline
Patient Safety Attendant
Alaska Regional Hospital
08.2024 - Current
Office Manager
Alaska Integrative Psychiatry
12.2023 - Current
Surgery Scheduler
Alyeska Vascular Surgery
02.2022 - 08.2024
Office Manager / Lead CMA
Bridges Counseling Connection
02.2015 - 04.2024
Bachelor of Science - Health Sciences
Alaska Pacific University
Certified Medical Assistant -
Alaska Career College
Certified Personal Care Assistant -
Trinion Quality Care Services
High School Diploma -
Robert Service High School