Ana Arias
Washington,DC
Summary
Accomplished business leader with a proven track record at Excellent Fire Watch Solutions, enhancing customer satisfaction and fostering strong client relationships. Expert in small business operations and adept in both verbal and written communication. Successfully managed and motivated teams to achieve company goals, demonstrating significant improvements in operational efficiency and profitability.
Overview
21
21
years of professional experience
Work History
Owner
Excellent Fire Watch Solutions
12.2015 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Assistant Manager
CIH Properties
03.2008 - 10.2014
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Escalated major issues to property manager for immediate remediation.
General Manager
Excellent Housekeeping Services
09.2003 - 04.2008
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
Education
Eleanor Roosevelt High School
Greenbelt, MDSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Owner
Excellent Fire Watch Solutions
12.2015 - Current
Assistant Manager
CIH Properties
03.2008 - 10.2014
General Manager
Excellent Housekeeping Services
09.2003 - 04.2008
Eleanor Roosevelt High School
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