Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ana Aristizabal

Suffern,NY

Summary

Organized Manager's Assistant accomplished in handling wide-ranging clerical needs in busy environments. Offers excellent writing abilities and expertise in file management. Helps keep office running smoothly with strengths in multitasking and independent problem-solving. High-energy managers assistant devoted to improving management productivity and success through exceptional support. Brings track record of success in managing comprehensive administrative services. Follows through on all issues and manages time well to consistently meet objectives. Detail-oriented Assistant Manager offers more than -year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Logical Assistant Manager with 1 years of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of recruiting and evaluation techniques paired with expertise in customer service principles. Attentive [Job Title] experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Motivated managers assitant with 1 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ana Cecilia Aristizabal
Suffern, NY
07.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Made outbound calls to obtain account information.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Processed customer service orders promptly to increase customer satisfaction.

Customer Service Representative

Tip toe boutique
Pomona, NY
03.2023 - 06.2023
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained staff on operating procedures and company services.

Customer Service Representative

Ana Ariatizabal
Monsey, NY
12.2021 - 02.2023
  • Assigned tasks to associates to fit skill level and maximize team performance.
  • Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
  • Utilized company reports to analyze sales, gross profit and inventory activity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Gained strong leadership skills by managing projects from start to finish.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Excellent communication skills, both verbal and written.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Babysitter

AuPair USA
Queens, NY
03.2021 - 08.2021
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Assisted children with homework assignments and special projects across different subjects.
  • Communicated positively with children and guardians.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Reassured children when upset providing emotional support and stability.
  • Administered medications, following strict instructions from parents and medical labels.

Education

Some College (No Degree) - International Business

Colombian Polytechnic
Bogota, Colombia

Skills

  • Employee Communication
  • Filing System Management
  • Technical Troubleshooting
  • Supply Restocking
  • Clerical Support
  • Social Media Management
  • Schedule Oversight
  • Spreadsheet Tracking
  • File Management
  • Customer Relations
  • Employee Relations
  • Records Management
  • Business Correspondence
  • Strategic Planning
  • Business Development
  • Operations Management
  • Cost Control
  • Consulting
  • Task Delegation
  • Employee Performance Evaluation
  • Business Administration
  • Negotiation
  • Cost Reduction
  • Sales Growth
  • Retail Operations Management

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Ana Cecilia Aristizabal
07.2023 - Current

Customer Service Representative

Tip toe boutique
03.2023 - 06.2023

Customer Service Representative

Ana Ariatizabal
12.2021 - 02.2023

Babysitter

AuPair USA
03.2021 - 08.2021

Some College (No Degree) - International Business

Colombian Polytechnic

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Ana Aristizabal