Ana Arriaza
Arlington,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
15
15
years of professional experience
Work History
Hairdresser
Toni & Guy Hairdressing
01.2009 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Processed payments, entering sales in register for prompt customer service.
- Answered numerous phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
- Organized sales area and work station to showcase products and boost sales.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Answered phone calls and emails to schedule client appointments.
Assistant Salon Director
Toni & Guy Hairdressing
01.2009 - Current
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained general appointment calendar and set shift schedules.
- Managed cash flow, business transactions, banking, and accounting processes.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Evaluated employee performance in quarterly and annual reviews.
Education
Grand Prairie High School
Grand Prairie, TX05.2009
Skills
- Service Coordination
- Customer Experience
- Reading Comprehension
- Customer Needs Assessment
- Basic Housekeeping
- Salon Management
- Customer Demographics
- Detailed Instruction
- Payment Transactions
- Cash Register Operations
- POS Terminal Operation
Timeline
Hairdresser
Toni & Guy Hairdressing
01.2009 - Current
Assistant Salon Director
Toni & Guy Hairdressing
01.2009 - Current
Grand Prairie High School
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