ANA AVEYTIA
Summary
Detail-oriented Warehouse Team Lead with extensive understanding of shipping and receiving techniques. Committed to quality assurance and maintaining clean and safe warehouse space. Adept at long-term goal setting and budget management.
Overview
4
4
years of professional experience
Work History
Warehouse Team Lead
RL Jones Customhouse Brokers
04.2023 - Current
- Enhanced warehouse efficiency by implementing streamlined processes and optimizing team workflows.
- Improved order accuracy through diligent quality control checks and thorough communication with team members.
- Ensured a safe working environment by enforcing safety protocols, leading training sessions, and promptly addressing hazards.
- Regularly conducted team meetings to review performance metrics and set goals for ongoing improvement in warehouse productivity.
- Reduced product damage during storage and transportation through proper handling and packaging techniques.
- Oversaw daily operations and shipping and handling processes.
- Followed orders precisely for correct items, sizes and quantities.
- Worked with customers to pack items according to specific desires and requirements.
Warehouse CSR (Costumer Service Representative)
RL Jones Customhouse Brokers
10.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Experience in shipping and receiving procedures.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Answered constant flow of customer calls with minimal wait times.
- Adequate knowledge of warehouse data system.
- Experience in inbonds.
- Maintained an excellent track of the inventory at the warehouse
- Followed up with customers about resolved issues to maintain high standards of customer service.
Employee Retention Program Supervisor
Packers Sanitation Services Inc.
07.2020 - 10.2022
- As ERPS it is my responsibility to ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
- Increased program efficiency by streamlining processes and implementing time-saving strategies.
- Monitor employee productivity and provide constructive feedback and coaching
- Supervise training employees to assure all work is being done in an appropriate manner
- Among other duties as ERPC, I clean the machines and surrounding environment when needed
- On October 2021, I started support with PSSI at Cargill, Friona, Tx
- On January 2022, I have been supporting my area manager with a start up of a new plant in Amarillo, Texas
- I recognized the machines that the plant has, I have been in charge of the training of new employees and their safety
- Maintaining up to date the LMS training
- During the night, I monitor the performance of the employees
- Verify the supervisor control locks are correctly applied, assure the team members are applying their locks correctly and using the appropriate tools to perform their duties
- Doing the titrations to ensure that the range of the chemical is at a good level
- At the end of the shift, I document everything found and also, submit the nightly log everyday on time
- I am in constant teamwork to improve our performance and avoid as many deficiencies as possible
- I am taking care of the weekly supply orders, receiving supply at the portal, submit the bill and the chemical inventory
- Submitting the accident reports at TriageNow when is needed.
Warehouse Clerk
Mata's Produce Inc
05.2020 - 07.2020
- As office clerk I performed many customer service and administrative organization tasks to promote efficient at the office.
- Reduced order processing time by streamlining the packing and shipping process, resulting in faster delivery times.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
Restaurant Server
The King Shark Restaurant
10.2019 - 05.2020
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Education
EL PASO COMMUNITY COLLEGE
EL PASO, TX01.2014
PREPARATORIA CENTRAL DE CIUDAD JUAREZ
CIUDAD JUAREZ, CHIH01.2012
Skills
- Effective time management skills
- Interpersonal skills
- Bilingual; fluent both in English and Spanish
- Adaptability skills
- Organizational abilities
- Team Supervision
- Delegation
- Forklift Operation
- Customer Service
- Shipping and Receiving
- Problem Solving
Timeline
Warehouse Team Lead
RL Jones Customhouse Brokers
04.2023 - Current
Warehouse CSR (Costumer Service Representative)
RL Jones Customhouse Brokers
10.2022 - 04.2023
Employee Retention Program Supervisor
Packers Sanitation Services Inc.
07.2020 - 10.2022
Warehouse Clerk
Mata's Produce Inc
05.2020 - 07.2020
Restaurant Server
The King Shark Restaurant
10.2019 - 05.2020
EL PASO COMMUNITY COLLEGE
PREPARATORIA CENTRAL DE CIUDAD JUAREZ
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