Ana Avila
Miami,FL
Summary
Driven leader with proven success at Hyde Midtown, enhancing customer satisfaction and team performance through effective staff training and development. Excelled in staff management and operational efficiency. Skilled in fostering a culture of collaboration and continuous improvement, significantly boosting team morale and service standards. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Hyde Midtown
08.2022 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the residents experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance, assessing needs, and maintaining current knowledge of residents preferences.
- Completed regular inventory counts to verify stock, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations.
- Implemented staff training programs to elevate service standards and knowledge.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and residents.
- Improved residents satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain cleanliness and organization.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry residents.
- Cross training in the front desk, receiving area
- Worked along side the valet team.
- Helped out in the hotel side front desk.
- Managed the Spa at the HYDE.
- Maintain the office and events calendar for the building.
- Handling incoming and outgoing calls.
- Managed the pool service and area.
- Event and meeting coordinator.
- Registered new owners and guest.
Manager
Interval International
09.1996 - 08.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in the Hotel, cruise, airline, car and resorts department.
- Assisted in the HR department for events and office work.
- Assisted in the front desk.
- Worked with Four Seasons, Disney, Marriott and Hyatt owner services.
Education
No Degree - CAM
Gold Coast
Miami, FLHigh School Diploma -
Miami Jackson Senior High School
Miami, FL06.1991
Skills
- Customer Relations
- Team motivation
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Recruiting and interviewing
- AS400
- Building link
- Click Pay
- Connect
- Outlook
Timeline
Assistant Manager
Hyde Midtown
08.2022 - 08.2024
Manager
Interval International
09.1996 - 08.2022
No Degree - CAM
Gold Coast
High School Diploma -
Miami Jackson Senior High School