Ana Ayala
Mission,TX
Summary
Dynamic Customer Service Manager with proven expertise in problem resolution and employee training. Demonstrated ability to implement quality control measures, ensuring exceptional service delivery and customer satisfaction. Detail-oriented Quality Control Inspector skilled in maintaining high standards of product quality. Known for effective team collaboration and employee training, contributing to significant improvements in process reliability and compliance. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Mr. G's
Mission, Texas
06.2025 - 07.2025
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
Quality Control Inspector
Ocean Spray
Wisconsin
08.2023 - 11.2024
- Inspected products for quality and compliance with standards.
- Recorded inspection results and communicated findings to the team.
- Monitored production processes to ensure adherence to quality guidelines.
- Collaborated with production staff to address quality issues promptly.
- Assisted in maintaining a clean and organized work environment.
- Trained new employees on proper use of test equipment and inspection techniques.
Quality Control Inspector
Seneca Foods
Wisconsin
08.2022 - 11.2022
- Inspected products for quality and compliance with standards.
- Recorded inspection results and communicated findings to the team.
- Collaborated with production staff to address quality issues promptly.
- Collaborated with production teams to identify to identify root causes of quality issues, leading to significant improvmentes in product reliability
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
Sanitation Worker
Seneca Foods
Wisconsin Dells, Wisconsin
08.2022 - 11.2022
- Maintained cleanliness and sanitation of work areas and equipment.
- Followed safety protocols to ensure a safe working environment.
- Followed all safety procedures when handling hazardous materials.
- Applied cleaning chemicals to machinery using centralized or portable foaming systems.
- Utilized proper protective gear while handling materials.
Housekeeper
The Bungalows on Shary
Mission, Texas
09.2021 - 06.2022
- Maintained cleanliness in guest rooms and common areas daily.
- Followed safety protocols while using cleaning chemicals and equipment.
- Reported maintenance issues to management for prompt resolution.
- Conducted deep cleaning tasks during off-peak hours for optimal results.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Disinfected telephones, light switches and other frequently touched objects.
- Followed safety procedures when handling hazardous materials.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
Education
High School Diploma -
Juarez Lincoln
Mission, TX05-2019
Skills
- Quality control
- Customer service
- Team collaboration
- Employee training
- Problem resolution
- Process improvement
- Communication skills
- Defect Identification
- Product inspection
- Safety compliance and regulatory knowledge
- Strong adaptability fast learner
- Cleanliness standards
- Mopping and buffing floors
- Vacuuming
- Teamwork
- Bed making proficiency
- Mopping and sweeping
- Housekeeping
- Restroom detailing
- Bathroom cleaning
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Manager
Mr. G's
06.2025 - 07.2025
Quality Control Inspector
Ocean Spray
08.2023 - 11.2024
Quality Control Inspector
Seneca Foods
08.2022 - 11.2022
Sanitation Worker
Seneca Foods
08.2022 - 11.2022
Housekeeper
The Bungalows on Shary
09.2021 - 06.2022
High School Diploma -
Juarez Lincoln
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