Ana Bacon
Reno,NV
Summary
Hard-working, Energetic ER Unit Secretary with 10 years experience, with excellent communication skills, critical thinking, and multitasking skills. Aiming to use my skills and abilities to successfully fill the Unit Secretary role at your company. Frequently praised as efficient and works well under pressure by my peers.
Overview
22
22
years of professional experience
Work History
Telephone Scheduler/ Insurance Verification
GI Consultants
03.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Updated patient records with accurate, current insurance policy information.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors calendar’s
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
ER Unit Secretary
Southern Ca Hospital @ Culver City
11.2001 - 12.2020
- Customer Service,Answering incoming calls, Transferring calls to appropriate, departmentsVerify Doctors orders,Making sure all ER patients have wristband and are admitted to the correct Dr's according to their insurance,Problem solving,Ordering supplies for the department,Working hand in hand with the ER charge nurse and House sup for bed assignments,Transferring patients out to other facilities when need be,Discharging patients from the ADT system daily,Adhering to ALL HIPPA laws,Taking vitals,Giving basic report to accepting facilities or incoming patients,Scanning pertinent information into patients charts
ER Admitting Rep/Patient Access
Corona Regional Medical Center
04.2007 - 10.2009
- Greeting patients upon arrival,Obtain patients basic demos for 'quick registration',Obtain patient demographics after being evaluated by EDMD/EDPA,Update patient profile using PBAR, Answering phones,Calling Insurance companies to obtain verification an\or authorization for admission,Verifying patients insurance using 'Passport',Collecting and processing co-pays,Adhering to HIPPA laws,Copying and breaking down charts for medical records
Education
Bachelor Of Science - Business Administration/Project Management
Colorado Technical University
Colorado Springs, CO10.2023
Medical Assistant -
AMERICAN CAREER COLLEGE
Anaheim, CA06.2000
Skills
- Meticulous attention to detail
- Strong problem solver
- Strong interpersonal skills
- Dedicated team player
- Self-starter
- Self-directed
- Medical terminology
- Computer literate
- HIPPA compliant
- Data Entry
- Documentation Review
- Insurance Verification
- Medical Terminology
- Patient Scheduling
- Referral Verification
- Electronic Recordkeeping
- Problem-Solving
- Critical Thinking
- Patient Billing
- Time Management
- Administrative Support
- Organization and Time Management
- Patient Database Maintenance
- Medical Recordkeeping
- Appointment Scheduling
- Data Entry Software
- Computer Proficiency
- Calendar and Appointment Management
- Taking Client Histories
- Insurance Authorizations
- Adaptable and Flexible
- Appointment Setting
- Collaboration and Teamwork
- Patient Health Information Access
- CPT Coding
- Data Management
- Documentation and Recordkeeping
- Patient Interviewing
- Epic Systems
- Patient Eligibility Requirements
- Staff Leadership
- Payment Scheduling and Collection
- Office Management
- HIPAA Compliance
- Patient Interviews
- Medical Charting
- Collecting Patient Specimens and Tests
- Scheduling Tests and Procedures
- Patient Referral
- Medical Records Verification
- Medical Records Maintenance
- Supply Ordering
- Clerical Support
- Customer Service
References
References available upon request
Timeline
Telephone Scheduler/ Insurance Verification
GI Consultants
03.2021 - Current
ER Admitting Rep/Patient Access
Corona Regional Medical Center
04.2007 - 10.2009
ER Unit Secretary
Southern Ca Hospital @ Culver City
11.2001 - 12.2020
Bachelor Of Science - Business Administration/Project Management
Colorado Technical University
Medical Assistant -
AMERICAN CAREER COLLEGE
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