Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Garcia

Saint Charles,MO

Summary

Enterprising property manager with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales.

Overview

8
8
years of professional experience

Work History

Property Manager - Leasing Agent

Lux living
St. Louis , MO
02.2021 - Current
  • Conducted apartment tours for potential tenants and closed an average of 28 deals per month.
  • Created and updated marketing materials for department programs and properties.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Increased occupancy from 70% to 95% through dynamic leasing strategies.
  • Increased the renewal retention from 30% to 52% in all my territories.
  • Managed 2 territories and over 20 buildings.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Partnered with cross-functional teams to address business opportunities and challenges.
  • Maintained collections at zero dollars in one territory and under $2,000 in the other territory.
  • Collected monthly assessments, rental fees, deposits payments.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Maintained accurate records of all correspondence with and from tenants.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Handled resident complaints and expedited all maintenance requests

Property Operations Manager

Kasa Living
St. Louis, MO
04.2019 - 11.2020
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Inspected properties regularly to ensure quality
  • Fixed minor maintenance issues
  • Assisted with emergency situations ex. lockouts, missing items, etc.
  • Built and replaced broken items
  • Assisted with special guest requests
  • Handled guest complaints in the most effective manner possible
  • Maintained a healthy and long last relationship with property partners
  • Juggled multiple projects and tasks
  • Prioritized and organized tasks to efficiently accomplish goals.
  • Worked closely with housekeeping teams
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

General Manager

J.A. Detail cleaning
St. Louis , MO
01.2019 - 11.2020
  • Oversaw staff hiring, initiating new training, and scheduled processes to streamline operations.
  • Enhanced operational performance by developing effective business strategies, systems, and procedures.
  • Trained teams on specific operations and requirements for each job site.
  • Set pricing structures according to market analytics and emerging trends.
  • Created checklists to improve inventory management
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Supervised and supported cleaning staff personnel to maximize quality of service and performance.
  • Reviewed employee performance and devised improvement plans to achieve goals.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Oversaw financial management activities, including budget management, accounting, and payroll.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Recognized leader in industry by managing over 25 accounts and providing high level of customer care.

General Manager

Derienzo's Pizza and Pub
St. Peter's, MO
01.2017 - 01.2019
  • Hired, coached, and mentored a team of 15 team members.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Collaborated with kitchen cooks trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.

Education

Some College (No Degree) - Business Economics

St. Charles Community College
Cottleville, MO

Skills

  • Microsoft Office
  • Multi-family property management
  • Sales and marketing
  • Data management
  • Fluent in Spanish
  • Knowledge of leasing and market conditions
  • New construction
  • Project management
  • Supervision and training
  • Performance improvements
  • Budgeting and cost control strategies
  • Profit and loss accountability
  • Schedule management

Languages

Fluent in Spanish and English

Timeline

Property Manager - Leasing Agent

Lux living
02.2021 - Current

Property Operations Manager

Kasa Living
04.2019 - 11.2020

General Manager

J.A. Detail cleaning
01.2019 - 11.2020

General Manager

Derienzo's Pizza and Pub
01.2017 - 01.2019

Some College (No Degree) - Business Economics

St. Charles Community College

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