Ana Balkin

• Manage the company's dedicated worker hotline, acting as the primary point of contact for resolving worker issues, translating communication between workers and the petitioner, and clarifying policies and procedures.
• Provide translation services to improve internal communication and documentation.
• Developed and implemented standardized forms and processes to streamline operations, an ongoing initiative to enhance efficiency and organization.
• Authored the company's first Employee Handbook to align with H-2B program requirements, outlining policies and expectations.
• Authored and introduced the company's first Housing Handbook, outlining policies, expectations, and resources for workers' accommodations.

• Manage an online resale business, handling product sourcing, customer service, and logistics.
• Create promotional Facebook content for Trendsetters Consignment to increase visibility and sales.

• Launched and expanded an online resale business, managing product sourcing, listing, and customer inquiries

• Played a key role on the opening team, overseeing pre-launch activities from
construction to grand opening.
• Recruited staff and managed onboarding for new employees.
• Coordinated critical aspects of the hotel opening, including room inspections, uniform
selection, and scheduling.
• Led daily hotel operations, assisting the General Manager with key decisions.
• Managed payroll, employee records, and disciplinary procedures, ensuring compliance
with OTO guidelines.
• Handled accounts receivable and billing while maintaining high visibility with guests for
feedback and satisfaction

• Traveled to company hotels in need of management support, providing continuity and stability during transitions.
• Served as Interim General Manager during the sale of a hotel, ensuring a smooth handoff of operations to the new owners, while maintaining service standards and team morale.
• Acted as Assistant General Manager at various properties, stepping in while the regular AGM was on leave or being hired, managing daily operations, staff, and guest satisfaction.
• Provided hands-on support for front desk operations during the COVID-19 pandemic, assisting with staffing shortages, and maintaining efficient service levels under challenging conditions.

• Led daily hotel operations, assisting the General Manager with key decisions.
• Managed payroll, employee records, and disciplinary procedures, ensuring compliance with OTO guidelines.
• Handled accounts receivable and billing while maintaining high visibility with guests for feedback and satisfaction.

• Managed switchboard operations and administrative tasks for a department of 20 employees.
• Prepared travel authorizations, expense reports, and payroll reconciliation.
• Coordinated office maintenance and supply inventory.

• Oversaw all aspects of the hotel’s food and beverage operations, including banquets, and restaurant service.
• Managed financial aspects and coordinated staff performance evaluations.

• Managed switchboard operations and administrative tasks for a department of 20 employees.
• Prepared travel authorizations, expense reports, and payroll reconciliation.
• Coordinated office maintenance and supply inventory.

• Directed all banquet functions for events with up to 350 attendees.
• Managed recruitment, hiring, and supervision of a team of over 20+ members.

• Provided administrative support for the sales, catering, and event planning departments.
• Managed client invoices, marketing materials, and logistics for events, delivering high-quality service to meet client expectations.
• Acted as backup at the front desk, provided additional support, and coverage during high-demand periods or staffing shortages.
• Collaborated with clients to finalize event details, and maintained strong customer relationships.