Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in healthcare
Overview
21
21
years of professional experience
Work History
Director of Operations
The Oncology Institute of Hope and Innovation
06.2019 - Current
Recruit, hire and coordinate the training of new staff members
Establish and grow new clinic locations in California consistent with TOI culture and values, in partnership with other leaders across TOI
Design and implement business strategies to help your region meet operational goals and maintain financial sustainability
Manage staff by assigning and delegating tasks as needed
Develop protocols and procedures to improve staff productivity
Act as a liaison between patients, their families and additional care staff
Plan and manage the clinic's budgets and approve payroll
Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals
Contribute to building and sharing best practices with operational leaders across TOI
Ensure that all policies and procedures function in accordance with state and federal laws
Develop/review performance metrics to monitor clinic operational and financial performance
Develops and maintains relationships with payors, medical oncologists, radiologists and other physician/healthcare providers involved in the delivery of cancer care
Collaborate with clinical trials to increase utilization ultimately improving patient care
Participate in organizational assignments and/or projects as requested.
Medical Assistant Externship Coordinator
American Career College
06.2015 - 01.2019
Reporting directly to career services director
Holding professional development workshops for Medical Assistant students, coordinating, facilitating, and supervising the externship training and student transition from classwork to externship in order to graduate and successfully become employed
I maintain and acquire new sites and contracts
Also schedule and supervise student assignments
Advice students and present orientations preparing the students for a successful externship completion
I also assist students with resumes and mock interviews
I covered class if needed for lecture and lab.
Radiology Aide
Children’s Hospital of Los Angeles
11.2010 - 11.2013
Assisted Radiologists and Technologist in escorting inpatients and outpatients to and from the department for exams or procedures using appropriate equipment such as wheelchairs, stretchers, patient beds, and lift equipment
Receives and gives hand-off information to appropriate caregivers
Responsible for maintaining and cleaning transport equipment and supplies needed to perform duties, including monitoring oxygen tanks used in the department
Assist Interventional Radiologist during special procedures as a scrub tech
Perform clerical duties as well such a registering outpatient, completing exams and ordering supplies.
Clinical and Administrative Medical Assistant Instructor
Concorde Career College
06.2008 - 01.2010
Responsible for delivering Medical Assistant curriculum to students
Entailed; teaching students Administrative, clinical and Professional skills needed for profession
Administrative skills included maintaining professional ethics and professional telephone etiquette
Implemented the use of Electronic Medical Records and how to incorporate records with billing software
Clinical skills included, knowledge of HIPPA and OSHA regulations, proper documentation of procedures, vital signs, venipuncture, capillaries, pharmacology, audiology exams, patient positioning, snellen test, ICD-9 and CPT coding, insurance verification, bandaging techniques, injections, ear and eye irrigation, hem-occult testing and urinalysis.
Education
Medical Assistant -
Concorde Career College
Skills
Strategic planning and execution
Process Improvement
Risk Mitigation
Capital Spending
Leadership training
Strategic Planning
Process Improvements
Operations Oversight
Resource Allocation
Characteristics
Fast Learner
Problem Solver
Excellent Work Ethic
Exceptional Communicator
Initiative Taker
Organizational Skills
Team Player
Goal Oriented
Dependable
Resourceful
Knowledgeable of OSHA and HIPAA laws
Bilingual Spanish
Timeline
Director of Operations
The Oncology Institute of Hope and Innovation
06.2019 - Current
Medical Assistant Externship Coordinator
American Career College
06.2015 - 01.2019
Radiology Aide
Children’s Hospital of Los Angeles
11.2010 - 11.2013
Clinical and Administrative Medical Assistant Instructor
NEW PATIENT INTAKE COORDINATOR at The Oncology Institute of Hope and InnovationNEW PATIENT INTAKE COORDINATOR at The Oncology Institute of Hope and Innovation