Ana Barraza
Oakland,CA
Summary
Dynamic Operations Manager with a proven track record at Bank of America, excelling in team leadership and operational efficiency. Enhanced employee accountability and performance through effective coaching and performance reviews. Skilled in problem-solving and customer service, driving sales growth and fostering strong client relationships.
Overview
1
1
Certification
Work History
Operations Manager
Bank of Ameica
2014 - 2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Senior Banker
Bank of America/Union Bank
2010 - 2014
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Managed a diverse portfolio of high-net-worth individuals, effectively addressing their banking and investment needs.
- Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
Sales and Service Specialist
Bank of America
2009 - 2010
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Optimized sales pitches during presentations by incorporating visual aids and engaging storytelling techniques for enhanced persuasiveness.
- Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
- Assisted in the development and launch of new products or services, contributing valuable insights from customer feedback during the design process.
Senior Teller/Supervisor
Bank of America
2008 - 2009
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
Education
Psychology - Applied Psychology
University of Las Vegas
Las Vegas, NV08.2012
Associates Degree - Human Services
Merritt College
Oakland, CA08.2008
Skills
- Reliable
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Excellent Sales
Certification
Public Notary
Certified translator
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
Operations Manager
Bank of Ameica
2014 - 2019
Senior Banker
Bank of America/Union Bank
2010 - 2014
Sales and Service Specialist
Bank of America
2009 - 2010
Senior Teller/Supervisor
Bank of America
2008 - 2009
Psychology - Applied Psychology
University of Las Vegas
Associates Degree - Human Services
Merritt College
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