Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Barros

St Augustine

Summary

Dynamic professional with extensive experience in customer service and front office management at Millennium Physicians Group. Proven ability to enhance client satisfaction through effective problem-solving and attention to detail. Skilled in appointment scheduling and team collaboration, consistently fostering a welcoming environment and achieving operational efficiency.

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

30
30
years of professional experience

Work History

Front Desk Receptionist

Millennium Physicians Group
01.2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Manager

Barros Family Healthcare PA
07.2021 - 01.2022
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.

Manager

Barros Family Healthcare
07.1998 - 07.2021
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Bank Teller

Bank of America
07.1995 - 07.1998
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Reconciled cash drawer and resolved discrepancies.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Audited fellow teller currency to contribute to dual-control procedures.

Education

Bachelor of Science - Banking And Finance

Ateneo University
Davao City Philippines
04-1978

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Scheduling
  • Team collaboration
  • Appointment scheduling
  • Verbal and written communication
  • Scheduling appointments
  • Oral and writing communication
  • File organization
  • Front office management
  • Filing
  • Sensitive information handling
  • Work prioritization
  • Administrative support
  • Confidentiality handling
  • Document management
  • Meeting scheduling
  • Multi-line telephone systems
  • Mail sorting
  • Call forwarding
  • Mail handling
  • Basic accounting
  • Clerical support
  • Inventory control
  • Calendar management
  • Bookkeeping
  • Office supplies inventory management
  • Expense reporting
  • Client communication
  • Phone etiquette
  • Record keeping
  • Access control
  • Data confidentiality
  • Visitor registration
  • Email correspondence
  • Office supplies ordering
  • Appointment confirmation
  • Filing and sorting
  • Conference room scheduling
  • Mail coordination
  • Fluent in english and tagalog
  • Punctual and reliable
  • Payment processing
  • Courteous and professional
  • Greeting and seating clients

Timeline

Front Desk Receptionist

Millennium Physicians Group
01.2022 - Current

Manager

Barros Family Healthcare PA
07.2021 - 01.2022

Manager

Barros Family Healthcare
07.1998 - 07.2021

Bank Teller

Bank of America
07.1995 - 07.1998

Bachelor of Science - Banking And Finance

Ateneo University

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Ana Barros