Ana Batista-Diaz
Cambridge,Massachusetts
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Wingate Management
Cambridge, MA
11.2021 - Current
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Ensured compliance with all applicable laws related to fair housing practices.
- Collected first month's rent along with security deposit prior to move-in date.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Assisted property manager in leasing and marketing activities.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Interacted with potential renters during showings providing information about the property features.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Administrative Assistant/Resident Services Coordinator
Maloney Properties
Boston, MA
10.2020 - 11.2021
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Facilitated communication between different departments within the organization.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Administrative Assistant
Mount Auburn Hospital
Cambridge, MA
09.2016 - 12.2020
- Administrative clerical duties; prepare and submit purchase order and check requests
- Assist in documentation, implementation, and revisions of department standard, protocols, and procedures
- Coordinating room schedules and functions; taking meeting notes and issuing minutes for required meetings
- Maintaining regulatory documentation and files
- Access control issuing, preparing photo identification badges
- Provide admin support to Parking program; process applications, maintain database
- Assist in operation and support of Engineering computerized system St
- Croix; database entry for preventative maintenance work order creation.
Mailroom Clerk
Boston Medical Center Healthnet Plan
12.2015 - 09.2016
- Assist with receiving and distribution of all mail for BMCHP-Well Sense
- Assist with copy, print, and binding projects
- Fulfill the needs of all other employees who require mail room assistance
- Open claims mail, sort into appropriate categories, and send out to be distributed to proper departments for payment
- Assist in processing special request claims
- Communicate with other departments to ensure proper processing of all claims
- Complete other assigned tasks including refilling supplies and organizing conference rooms.
Education
Pharmacy Tech Certificate Program -
Career Education Institute
03.2008
G.E.D. -
Roxbury Community College
11.2006
Skills
- Bilingual in Spanish & English
- Yardi
- Health Pro
- Logician
- Microsoft Office
- Excel
- Adobe Acrobat
- Citrix
- Excellent communication
- Customer service skills
- Ability to multi-task
- Prioritize
- Document Control
- Reception oversight
- Calendar Management
- Database Management
- Office Administration
- Check processing
- Invoice Processing
- Appointment Scheduling
- Filing
- Mail handling
- Digital Archiving
- Spreadsheet Management
- Data Entry
- Meeting planning
- Office Management
- Data entry documentation
- Calendaring
- Microsoft Outlook
- Database organization
- Understands grammar
- Administrative Support
- Database entry
- Professional Communication
- Records Management
- Dedicated Team Player
- Multi-Line Telephone Systems
- Coordination
- Data Collection
Languages
Spanish
Full Professional
Timeline
Assistant Property Manager
Wingate Management
11.2021 - Current
Administrative Assistant/Resident Services Coordinator
Maloney Properties
10.2020 - 11.2021
Administrative Assistant
Mount Auburn Hospital
09.2016 - 12.2020
Mailroom Clerk
Boston Medical Center Healthnet Plan
12.2015 - 09.2016
Pharmacy Tech Certificate Program -
Career Education Institute
G.E.D. -
Roxbury Community College
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