Ana Beja
Administrative Assistant
Arlington,VA
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Highly efficient General Clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
General Clerk II
CMI Management, LLC (CMI)
09.2022
- Sorting mails by department location or category
- Overseeing scanning machine
- Handling mail addressed to the mailroom or office
- Logging dates for incoming and outgoing mail
- Managing outgoing packages
- Ensure proper labeling and packaging
- Stamp and record date of receipt and sender’s name
- Keeping records of incoming packages.
Order Clerk I
CMI Management, LLC (CMI)
07.2022
- Take customer’s orders
- Document customer details and billing information and entering information correctly on the order form
- Check the supplies in stock
- Ensure that the ordered goods are delivered within the time stipulated and at the quoted prices
- Keep customers informed about the process of the order and make follow up calls to check that the customer is satisfied.
Supervisor
CVS/Pharmacy
12.2018 - 07.2022
- Supervise the store’s crew through assigning, directing and following up of all activities
- Work effectively with store management and store crews
- Effectively communicate information both to and from store management and crews
- Customer Service
- Assist customers with their questions, problems and complaints
- Promote CVS customer service culture
- (Greet, offer help, and thank)
- Motivate team members daily to complete assigned tasks and meet their daily goals
- Manage employee performance and safety procedures by conducting retraining to correct problems and optimize employee productivity
- Assist store management with meeting standards of services and quality in daily operation
- Answer and resolve customer questions and concern
- Utilize security, safety, and loss prevention strategies during shifts exceptional levels
- Perform store opening and closing procedures, including setting up registers and checking products
- Manage daily account balances from each cash register and daily cash deposits balance
- Maintain financial and budgetary accountability for the company and client relationships to ensure profitability
- Manage all client COVID-19 registration processes, implementation of procedures and assisted creating pathways for customers to follow
- Implemented new customer services policies due to COVID-19.
Medical Assistant
Health Ambulatory Center
04.2017 - 10.2018
- Assisted physician in taking blood pressure, measuring heartbeat, and recording vitals in physical examination
- Collaborated with other nursing staff in maintaining a calm environment in caring for patients
- Supervised the admission of patients in emergency cases and directed the transferring of patients from their locations to the hospital via ambulance
- Assisted physician with in-office procedures
- Kept detailed records of nursing assessments, administered treatments and medication
- Discharge procedures and follow-up care needs
- Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
Administrative Assistant
Travel Agency “IGLAND”
01.2011 - 04.2017
- Managed the work place
- Helped to maintain the contact list
- Communicated on behalf of executives
- Scheduled meetings
- Provided the executives and the coworkers with the resources needed to complete their duties
- Answered phones and warmly greeted incoming clients
- Organized and filed client’s records with careful.
Education
Master of Science - Nursing
Faculty of Professional Studies
Durres, Albania07.2016
B.S.N in General Nursing -
Professional College Medicom
Durres, Albania07.2014
Skills
- Medical record keeping
- Medical laboratory procedures
- Case management
- Preventative health
- Microsoft Office
- Learn Net
- Scheduling
- Vendor Management
- Inventory Management
- Customer Service
- Sales
- Problem-Solving
- Team Communication
- Goal Setting
- Pallet Jack
- Mail Processing
- Shipping System
- Ordering Office Supplies
- Mail Sorting
- Postage Meter
- Office Equipment Maintenance
- UPS Shipping
- USPS
- Communication
- Leadership
- Conflict Resolution
- Problem Solving
- Inter-Personal Communication
- Time Management
- Customer Experience
- Confidentiality handling
- Document Scanning
Timeline
General Clerk II
CMI Management, LLC (CMI)
09.2022
Order Clerk I
CMI Management, LLC (CMI)
07.2022
Supervisor
CVS/Pharmacy
12.2018 - 07.2022
Medical Assistant
Health Ambulatory Center
04.2017 - 10.2018
Administrative Assistant
Travel Agency “IGLAND”
01.2011 - 04.2017
Master of Science - Nursing
Faculty of Professional Studies
B.S.N in General Nursing -
Professional College Medicom
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