ANA BENTON
Poughkeepsie,NY
Summary
Dynamic professional with a proven track record at Bank of America, excelling in financial analysis and operations management. Successfully increased sales revenue by 15% at Starbucks through innovative strategies and strong staff development. Adept at problem-solving and fostering effective corporate communications to drive business growth and enhance productivity.
Overview
12
12
years of professional experience
Work History
Assistant Financial Center Manager
Bank of America
Manhattan, New York
03.2025 - Current
- Processed customer transactions accurately using financial management software.
- Trained new employees on policies, procedures, and customer interaction techniques.
- Monitored compliance with financial regulations and internal policies consistently.
- Identified areas of improvement within the financial center's processes and developed solutions accordingly.
General Manager
Starbucks Coffee Company
05.2023 - 02.2025
- Experienced in dual management. Oversaw two stores with $2,000,000 volume in sales.
- Reviewed sales and gross profit to determine options for increasing market growth.
- Sales revenue: Increased sales revenue by 15% in the first quarter by implementing new sales strategies.
- Transaction value: Increased average transaction value by 10% compared to LY.
- Met or superpassed business targets regularly through employee engagement and forward thinking planning.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assistant Manager
Starbucks Coffee Company
10.2022 - 05.2023
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Culture and Internal Communication Interneship
Starbucks Peru
12.2013 - 12.2014
- Developed strong profesional relationships by interacting and communicating effectively with wide variety of colleagues and external contacts.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Prepared social media posts and videos with eye for viral content strategies.
Education
Bachelor of Business Communication - Business Communication, Org. Leadership
Arizona State University
Tempe, AZ09.2025
Bachelor of Business Communication -
Universidad Peruana de Ciencias Aplicadas
Lima, Peru12.2014
Skills
- Financial analysis
- Operations management
- Staff Management and Development
- Organizational and time management skills
- Corporate communications
- Problem solving
- Customer service
- Business Analysis
- Productivity Performance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant Financial Center Manager
Bank of America
03.2025 - Current
General Manager
Starbucks Coffee Company
05.2023 - 02.2025
Assistant Manager
Starbucks Coffee Company
10.2022 - 05.2023
Culture and Internal Communication Interneship
Starbucks Peru
12.2013 - 12.2014
Bachelor of Business Communication - Business Communication, Org. Leadership
Arizona State University
Bachelor of Business Communication -
Universidad Peruana de Ciencias Aplicadas
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