Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ana Berrocal

Fairfax,VA

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.

Overview

11
11
years of professional experience

Work History

Family Nanny

Barth Family
09.2022 - 07.2023
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Played games, worked on puzzles, and read books to young children.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.

Branch Mangager Assistant

Citi Lending INC
02.2021 - 09.2022
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Attended to office operations and required paperwork.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Processor

Title One & Escrows INC
09.2019 - 09.2020
  • Entered data into computer tracking system and filed paperwork according to procedures.
  • Received and reviewed incoming documents and materials.
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
  • Prepared, boxed and staged outgoing shipments.

Family Nanny

Schwartz Family
01.2015 - 08.2019
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed strong organizational and communication skills.
  • Household Management responsible for maintaining the household. This involves tasks such as cooking, cleaning, laundry, grocery shopping, and organizing the family's schedule.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Education and Development: take an active role in their children's education and development. They may engage in activities that promote learning and skill development, such as reading to their children, helping with homework, and arranging playdates or outings.
  • Emotional Support: provide emotional support and a sense of security for their children. They often play a central role in comforting and nurturing their kids during times of stress or illness.

Restaurant Front of House Manager

Pananche
10.2012 - 12.2014
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Education

Bachelor's Degree in Social Work - Social Work

Alexandru Ioan Cuza University of Iasi
Iasi Romania
06.2011

Skills

Patience

Effective Communication

Child Development Knowledge

Creativity

Supervision

Adaptability

Organization

Teamwork

Compassion and Empathy

Positive Role Modeling

Conflict Resolution

Positive Attitude

Timeline

Family Nanny

Barth Family
09.2022 - 07.2023

Branch Mangager Assistant

Citi Lending INC
02.2021 - 09.2022

Processor

Title One & Escrows INC
09.2019 - 09.2020

Family Nanny

Schwartz Family
01.2015 - 08.2019

Restaurant Front of House Manager

Pananche
10.2012 - 12.2014

Bachelor's Degree in Social Work - Social Work

Alexandru Ioan Cuza University of Iasi

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Ana Berrocal