Ana Berzosa
Newark
Summary
Highly-motivated and hardworking employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.with experience in customer service. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Cleaner Supervisor
Modern Facilities Svc
Newark
06.2024 - Current
- Supervised cleaning staff to maintain high cleanliness and hygiene standards, enhancing overall facility appearance.
- Trained new team members on cleaning protocols and safety procedures.
- Coordinated daily cleaning schedules to optimize workflow efficiency.
- Managed availability and proper usage of cleaning materials, equipment, and supplies to support effective operations.
- Resolved customer inquiries regarding facility cleanliness, improving satisfaction and trust in services.
Inventory Control Specialist
Silverline
North Brunswick
06.2020 - 04.2023
- Managed inventory levels, ensuring accuracy in stock to support operational efficiency.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Conducted regular audits to verify inventory integrity and compliance, reinforcing adherence to standards.
- Resolved discrepancies through thorough investigation and effective communication, enhancing inventory reliability.
Manager of Business Development and Sales
Ciudad blanca multiservices
Newark
04.2015 - 11.2019
- Managed client relationships, ensuring satisfaction and promptly addressing concerns to strengthen loyalty.
- Maintained regular contact with existing customers through calls, emails, and visits to foster trust and retention.
- Established pricing policies that maximized profits while maintaining customer satisfaction levels.
- Resolved customer complaints regarding sales and service, enhancing overall customer experience.
Education
Cmac Certification -
American Institute
Clifton, NJ 06.2023 - 05.2024
Skills
- Cleaning protocols
- Supervision
- Training
- Workflow optimization
- Inventory management
- Team collaboration
- Customer services
- Adaptability
Timeline
Cleaner Supervisor
Modern Facilities Svc
06.2024 - Current
Cmac Certification -
American Institute
06.2023 - 05.2024
Inventory Control Specialist
Silverline
06.2020 - 04.2023
Manager of Business Development and Sales
Ciudad blanca multiservices
04.2015 - 11.2019