ANA BLAKE
Gillette,WY
Summary
Client Relations Manager with solid experience in high tempo contact center environments. Solid skills gaining trust of individuals, leading diverse teams and winning customer satisfaction. Superb command of project management, client conflict resolution and business management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Client Relations Manager
State Farm Insurance
04.2022 - Current
- Develop and maintain excellent client relationships
- Maintaining client retention
- Managing high rate increases and campaigns
- Manage client accounts and sales pipelines, tracking progress and meeting sales targets
- Manage client accounts and sales pipelines, tracking progress and meeting sales targets
- Life conversions and household reviews
- Lead sales and training meetings
- Exceeded annual revenue goals by 20% through improving client relationships and education
Business Development Manager
Allstate Insurance
01.2022 - 04.2022
- Independently determines approach to managing team with broad skill sets including technical knowledge of commercial lines products, risk selection strategies, project management, implementation, and customer experience
- Fosters team environment and builds cross-functional partnerships
- Leads complex/critical program execution to business opportunities as appropriate, particularly regarding new distribution partnerships/programs and other internal escalations
- Contributes to Allstate business strategy through operational leadership including guidance and leveraging of other staff to execute a holistic strategy
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
Agent/Owner/Financial Advisor
Horace Mann Insurance
Gillette , WY
01.2013 - 01.2022
- Built a successful book of business through proven successful networking, negotiation, and sales strategies in commercial and private insurance and real estate sector
- Maintained constant yearly growth of 20% with 88% Client Retention
- Trained and developed producers on consultative sales techniques while assessing needs of my territory
- Cultivated relationships with community leaders, organizations and businesses to support business operations efforts
- Acquired new customers, counseled clients with a needs analysis, for proper coverages
- Prospected through many different avenues to build a full pipeline
- Built long term relationships
- Served on the agency advocacy board
- Trained producers
- Managed a successful team
Realtor
Berkshire Hathaway
Gillette , WY
01.2009 - 01.2014
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties, and communicating sale conditions
- Advised and informed prospective clients on current market activities and conditions
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Networked with industry contacts to expand knowledge of real estate markets and best practices
- Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings
- Leadership including guidance and leveraging of other staff to execute a holistic strategy.
Education
Business Finance
Arizona State University
Tempe, AZSkills
- Client Needs Analysis, Customer Relations, Operations Management, Risk Mitigation, Traditional Marketing, Articulate and Persuasive, Contract Preparation, Work Planning and Prioritization, Business Planning, Issue Resolution, 360, Neo Guadwire, Flex, Salesforce Team building Recruiting, Advisor Pro, Lead Manager, E Agent
- Opportunity Creation
- Effective Customer Communication
- Project Management
- Client Relationship Management
- Recruitment and Hiring
- SalesForce
- Account management
- Conflict Resolutions
- Sales presentations
- Team leadership and collaboration
- Territory Management
- Coaching and mentoring
- Business development and planning
Accomplishments
- Allstate, Foremost, Horace Mann, Safeco, American Modern, Hartford, Mid Continent, Travelers, Liberty Mutual, MetLife, Ameritas, Raymond James, Hagerty, and Progressive.
Certification
Life, Property & Auto Insurance License, 6, 63, & 65 Licensed, Certified Nursing Assistant, Certified Dental Assistant, Hospice Certified Volunteer, CASA Advocate
Timeline
Client Relations Manager
State Farm Insurance
04.2022 - Current
Business Development Manager
Allstate Insurance
01.2022 - 04.2022
Agent/Owner/Financial Advisor
Horace Mann Insurance
01.2013 - 01.2022
Realtor
Berkshire Hathaway
01.2009 - 01.2014
Business Finance
Arizona State University
Life, Property & Auto Insurance License, 6, 63, & 65 Licensed, Certified Nursing Assistant, Certified Dental Assistant, Hospice Certified Volunteer, CASA Advocate
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