Client Relationship Manager
State Farm
05.2023 - Current
Ana Blake
Manager
WY
Timeline
Senior BDM
Allstate
01.2023 - 05.2023
Agent/Owner
Horace Mann
10.2013 - 08.2022
Realto
Brookshire Hathaway
01.2009 - 01.2014
Business
ASU
Work History
Client Relationship Manager
State Farm
Gillette, WY
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Senior BDM
Allstate
Gillette, WY
01.2023 - 05.2023
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed accounts to retain existing relationships and grow share of business.
Agent/Owner
Horace Mann
Gillette, WY
10.2013 - 08.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Realto
Brookshire Hathaway
Gillette, WY
01.2009 - 01.2014
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Advertised client properties through websites, social media, and real estate guides.
Overview
15
15
years of professional experience
Education
Business
ASU
Skills
- Problem-Solving Aptitude
- Retirement Planning
- Client Correspondence
- Operational Efficiency
- Training Junior Team Members
- Delivery Schedules
- Upselling Techniques
- Conflict Resolution Skills
- Closing Techniques
- Sales Quota Management
- Schedule Management
- Sales Records Management
- Consultative Selling Techniques
- Client Relationship Management
- Budgeting and Expenditures
Summary
Goal-oriented manager with distinguished experience in the insurance industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Company CultureWork from home optionCareer advancementQuote
You miss 100% of the shots you never take.
Wayne Gretzky
Accomplishments
- Supervised team of 9 staff members.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Marketing - Implemented marketing strategies which resulted in 15% growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.